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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive performance in our dealership.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, performance bonuses, company car scheme, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership is essential for this exciting role.
- Other info: We value diversity and offer excellent training and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Assistant Aftersales Manager role at Stellantis &You UK.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Benefits
- A highly competitive monthly performance bonus OTE £45,500
- Manufacturer owned dealership opportunity.
- Company Car Scheme: Up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Employer contribution of up to 7%.
- Annual Holiday: Start with 22 days, increases to 26 with continued service, plus bank holidays.
- Single Private Medical Reward Gateway: Access to a comprehensive discount portal with over 500 deals.
- Family‑Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Counselling, practical information, and digital resources.
- Occupational Health: Commitment to the highest degree of physical, mental, and social well‑being.
- Personal Accident Insurance: Worldwide personal accident cover.
- Training Opportunities: Access to training initiatives and e‑learning resources.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
- Health Cash Plan: Members can claim a percentage of daily health expenses.
- Paid sick leave upon completion of probationary period.
Role Overview
This exciting new opportunity in Coventry is a chance to become a key member of our dealership team as an Aftersales Manager, engaging the team to deliver commercial results and exceptional customer service.
Responsibilities
- Drive performance of the workshop technician team to maximise efficiency, sales hours, and first‑time fix.
- Lead the behaviour of the customer‑facing team to maximise upsell while maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
Qualifications & Experience
To excel in this role you need to have previous experience working in a busy dealership environment.
Equal Opportunity Statement
Stellantis is an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognising support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Assistant Aftersales Manager in Coventry employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Stellantis &You on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Stellantis &You's values and recent news. Show us that you're not just another candidate, but someone who genuinely cares about the company and its mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Aftersales Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Aftersales Manager role. Highlight your experience in busy dealership environments and any relevant skills that match the job description. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Stellantis &You. Share specific examples of how you've driven performance or improved customer service in previous roles.
Showcase Your Digital Skills: Since we're adopting new digital systems, it's important to showcase any experience you have with digitalisation in your application. Let us know how you've used technology to enhance processes or customer experiences in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you brush up on Stellantis &You's brands and values. Familiarise yourself with their aftersales services and how they stand out in the automotive industry. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As an Assistant Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past or improved performance in a busy dealership environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace Digitalisation
Stellantis &You is keen on adopting new digital systems. Be ready to discuss any experience you have with digital tools or processes in a dealership setting. Highlight how you've used technology to enhance customer service or streamline operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
