At a Glance
- Tasks: Lead a dynamic team in enhancing customer relations and resolving issues.
- Company: Join Stellantis & You, a leading name in the automotive industry.
- Benefits: Enjoy a company car scheme, competitive salary, and generous holiday leave.
- Other info: Diverse benefits and a supportive environment for personal growth.
- Why this job: Make a real difference in customer satisfaction while building your career.
- Qualifications: Experience in parts roles and strong computer skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stellantis & You Parts East Midlands
Contract: Permanent, Full Time
Salary: OTE £35,750
An exciting new opportunity has opened within our dealership. This role allows you to become a key member of our parts team as a Customer Relations Coordinator. You will represent the Customer Relations activity, process orders and customer complaints, and plan, initiate, and promote CSI initiatives with the operating manager.
Role Benefits
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover included.
- Exclusive discounts on new cars and aftersales services, including MOT, body shop, parts, services, and tyres.
- Employer pension contribution of up to 7%.
- Annual Holiday: 22 days of leave, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway discount portal offering over 500 deals to help you save significantly.
- Family‑friendly policies: enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: access to counselling, practical information, and digital resources.
- Occupational Health support for physical, mental, and social well‑being.
- Personal Accident Insurance: worldwide coverage.
- Training opportunities: a range of training initiatives and e‑learning resources.
- Shared Incentive Plan: opportunity to invest in the Stellantis Group.
- Health Cash Plan: claim a percentage of daily health expenses and ensure comprehensive coverage.
- Paid sick leave upon completion of probationary period.
Role Description
- Examine all major transactions weekly to determine and propose how customer service may be improved.
- In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
- Continuously monitor the quality of customer service, utilising all relevant market intelligence.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
- Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
- Identify gaps in product knowledge of vehicles, accessories, exchange units and superseded parts, and notify the Operations Manager.
- Provide advice and assistance to team members.
Qualifications
- Previous experience in a parts role within an automobile network is required.
- A full driving licence and proficiency in computer skills – including word processing, database packages, email, and internet – are also necessary.
Equal Employment Opportunity
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award. For reasonable adjustments or further discussion, contact our recruitment team.
Benefits of a Career with Stellantis & You UK
We consider Stellantis & You UK to be more than just a workplace – it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:
- Company car scheme – up to two vehicles
- Performance bonus (role dependant)
- Up to 7 % Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts via our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Call Centre Supervisor employer: Stellantis &You UK
At Stellantis & You, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a comprehensive benefits package including a company car scheme, generous annual leave, and extensive training opportunities, we empower our team members to thrive both personally and professionally in the East Midlands. Join us to be part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stellantis &You UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stellantis &You UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stellantis &You UK:Your cover letter is your chance to shine! Tell us why you want to work at Stellantis &You UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stellantis &You UK!
How to prepare for a job interview at Stellantis &You UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
