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- Tasks: As a Call Centre Operator, you'll handle customer calls and manage parts enquiries.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy perks like a company car scheme, exclusive discounts, and generous holiday leave.
- Other info: Stellantis promotes equal opportunity and values diversity in the workplace.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 1 year of experience in automotive call centres or parts distribution is preferred.
The predicted salary is between 24000 - 34000 ÂŁ per year.
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BSc Business and Management Student | HR Industrial Placement Student at Stellantis | Passionate About Driving Organisational Success
Call Centre Operator based in our Parts East Midlands dealership: Commercial Park, Raynesway, Derby DE21 7HZ, United Kingdom
- A competitive bonus OTE of up to ÂŁ34k+
- Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview:
An exciting new opportunity has come up here at our Parts East Midlands dealership .
This is a great opportunity for you to become a key member of the our busy parts hub.
As a Call Centre Operator you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers needs are met.
In this role you will also:
- Become an expert in our OE & Aftermarket products offerings to our customers.
- Good communication skills and telephone manner with the ability to sell and upsell products
- Ensure accuracy of invoicing and estimating.
- Build relationships with customers aiming to win sales, improve margins and have a excellent customer service
- Ensure all call are handled in a timely manner.
- Participate in promotions and campaigns
- Utilise relevant business data to understand the opportunities across all customer types and products.
- Be aware of current business processes and suggest improvements to increase efficiency and service.
- Support the development and implementation of strategies to improve profitability and efficiency.
- Provide technical & logistical assistance as well as handling all customer requests
A Day in the Life:
“A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along”.
Let’s Work together:
We’re ideally looking for an automotive Call Centre Operator with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Call Centre Operators are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Motor Vehicle Manufacturing
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Call Centre Operator employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator
✨Tip Number 1
Familiarise yourself with Stellantis' range of brands and products. Understanding the specifics of their OE and aftermarket offerings will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, having a friendly and professional telephone manner is crucial to making a great impression.
✨Tip Number 3
Network with current or former employees of Stellantis &You. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss how you can contribute to improving efficiency and profitability in the role. Think of examples from your past experiences where you've successfully implemented changes or provided excellent customer service.
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Call Centre Operator position. Understand the key responsibilities and required skills, such as good communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in call centre operations or automotive logistics. Emphasise any specific achievements or skills that align with the requirements mentioned in the job listing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention how your previous experience makes you a great fit for the role at Stellantis &You UK.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Stellantis &You UK
✨Know Your Products
Familiarise yourself with Stellantis &You's OE and aftermarket products. Being able to discuss these confidently will show your expertise and help you connect with customers during the interview.
✨Demonstrate Communication Skills
Practice your telephone manner and ensure you can convey information clearly and concisely. Role-play common call scenarios to showcase your ability to handle customer inquiries effectively.
✨Showcase Your Experience
Be prepared to discuss your previous experience in a similar role, especially within parts distribution or automotive logistics. Highlight specific achievements that demonstrate your ability to meet order deadlines and improve customer service.
✨Emphasise Teamwork
Since the role involves collaborating with other departments, share examples of how you've successfully worked in a team environment. This will illustrate your ability to contribute positively to the busy parts hub.