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For Companies At a Glance
- Tasks: Become a parts expert, handle customer calls, and boost sales.
- Company: Join Stellantis, a leading global automotive manufacturer.
- Benefits: Enjoy a competitive salary, company car scheme, and exclusive discounts.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: 1 year experience in automotive call centre or parts distribution required.
- Other info: Collaborative culture with excellent training and career development.
The predicted salary is between 24000 - 36000 £ per year.
Role Summary
Location: Pace Burgess Hill
Contract: Permanent Full Time
Salary: Up to £30000 basic salary, OTE £35000
Role Description
Parts Advisor – Trade Parts Specialist. Manufacturer owned dealership opportunity. Looking for automotive call centre operative with a minimum of 1 year experience within similar role within Stellantis or different automobile network (must be in parts distribution or automotive logistics). Demonstrable parts experience, computer skills (operating database packages, email, internet). Critical customer facing role, first point of contact over telephone. High level service and parts expertise required.
Responsibilities
- Become an expert in our OE & Aftermarket product offerings to customers.
- Good communication skills and telephone manner with ability to sell and upsell products.
- Ensure accuracy of invoicing and estimating.
- Build relationships with customers aiming to win sales, improve margins and provide excellent customer service.
- Ensure all calls handled in a timely manner.
- Participate in promotions and campaigns.
- Utilise relevant business data to understand opportunities across all customer types and products.
- Be aware of current business processes and suggest improvements to increase efficiency and service.
- Support the development and implementation of strategies to improve profitability and efficiency.
- Provide technical & logistical assistance as well as handling all customer requests.
Qualifications
- Minimum 1 year experience in automotive call centre or parts distribution/automotive logistics.
- Demonstrable parts experience and computer skills (operating database packages, email, internet).
Role Benefits
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and aftersales services (MOT, body shop, parts, services, tyres).
- Pension: Up to 7% employer pension contribution.
- Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway: Comprehensive discount portal with over 500 deals.
- Family‑Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Counselling, practical information and digital resources.
- Occupational Health: Commitment to maintain highest degree of physical, mental, social well‑being.
- Personal Accident Insurance: Worldwide personal accident cover.
- Training Opportunities: Range of training initiatives and e‑learning resources.
- Shared Incentive Plan: Opportunity to invest in Stellantis Group through shared incentive plan.
- Health Cash Plan: Members can claim percentage of daily health expenses, comprehensive health coverage.
- Paid sick leave upon completion of probationary period.
Let's Work Together
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer. This is a great opportunity in Parts West London for you to become a key member of our busy parts hub. As a Call Centre Operative you will meet all order deadlines, working collaboratively with other departments of the hub to ensure customers needs are met.
A Day In The Life
A fast‑paced environment with plenty going on. Mainly calls for parts enquiries but also technical help and account queries. The sales days a good buzz. The day flies by in the main and we have a good team that do the job and get along.
Benefits of a Career with Stellantis & You UK
- Company car scheme – up to two vehicles.
- Highly competitive performance bonus (role dependant).
- Up to 7% employer pension contribution.
- Annual leave – 22 days increasing to 26 with continued service, plus bank holidays.
- Exclusive retail discounts – through Rewards Apps.
- Enhanced maternity, paternity and adoption leave.
- Employee Assistance Program.
Parts Advisor- Trade Parts Specialist in Burgess Hill employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor- Trade Parts Specialist in Burgess Hill
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Stellantis & You's values and recent news. This shows you're genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your parts experience and customer service skills, as these are key for the Parts Advisor role.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your tech skills by navigating our online platform smoothly.
We think you need these skills to ace Parts Advisor- Trade Parts Specialist in Burgess Hill
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in automotive call centres or parts distribution. We want to see that you've got the skills and knowledge to hit the ground running, so don’t hold back on showcasing your relevant background!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Parts Advisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of OE and aftermarket products. Being able to discuss specific parts and their benefits will show that you're not just familiar with the role, but that you're genuinely passionate about it.
✨Master the Art of Communication
Since this role is all about customer interaction, practice your telephone manner. Role-play with a friend or family member to ensure you can handle calls confidently, upsell effectively, and maintain a friendly tone throughout.
✨Showcase Your Tech Skills
Familiarise yourself with common database packages and email systems. Be ready to discuss how you've used technology in previous roles to improve efficiency or customer service, as this will be crucial in your new position.
✨Prepare for Real-Life Scenarios
Think of potential customer queries or issues you might face in the role. Prepare responses or solutions to these scenarios, as demonstrating your problem-solving skills will impress the interviewers and show you're ready for the fast-paced environment.
