At a Glance
- Tasks: Lead a tech team, drive service growth, and optimise workshop performance.
- Company: Join Stellantis &You, a top global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, competitive salary, and generous holiday allowance.
- Other info: Access extensive training opportunities and a supportive workplace culture.
- Why this job: Make a real impact in a dynamic dealership environment while developing your career.
- Qualifications: Experience in a busy dealership is essential for success.
The predicted salary is between 35000 - 45000 £ per year.
Workshop Controller based at our Birmingham South Dealership: Bristol Rd, Selly Oak, Birmingham B29 6LR. Manufacturer owned dealership opportunity.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Responsibilities
A Workshop Controller will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
Qualifications
To excel in this role you need to have previous experience working in a busy dealership environment.
Equal Opportunity
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Workshop Controller: Lead Tech Team & Drive Service Growth in Birmingham employer: Stellantis &You UK
Stellantis &You is an exceptional employer located in Birmingham, offering a dynamic work environment that prioritises individual growth and well-being. With an industry-leading benefits package, including a generous pension scheme, extensive training opportunities, and family-friendly policies, employees are empowered to thrive both personally and professionally. Join us to be part of a forward-thinking team that values your contributions and supports your career progression in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller: Lead Tech Team & Drive Service Growth in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Stellantis &You on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in the automotive industry. Show us you’re not just passionate about cars but also about how they fit into the future of mobility.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and customer service. We want to see how you can drive performance and enhance the customer journey!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Workshop Controller: Lead Tech Team & Drive Service Growth in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in busy dealership environments and any leadership roles you've had. We want to see how you can drive performance and lead a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our goals at Stellantis &You. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've maximised efficiency or improved customer service in previous roles. Numbers and results speak volumes to us!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding Stellantis and its brands. Familiarise yourself with their latest models and technologies, as well as any recent news about the company. This will show your genuine interest and help you stand out.
✨Showcase Leadership Skills
As a Workshop Controller, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or driven performance. Think about how you maximised efficiency or improved customer service, and be ready to discuss these in detail.
✨Emphasise Customer Focus
Customer service is key in this role. Be prepared to talk about how you've handled customer interactions in the past, particularly in challenging situations. Highlight your ability to upsell while maintaining exceptional service, as this aligns perfectly with the responsibilities of the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's digitalisation strategy, training opportunities, and team dynamics. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
