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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance in our dealership.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, performance bonuses, company car scheme, and generous holiday leave.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous experience in a busy dealership and a passion for customer service is essential.
- Other info: Access extensive training opportunities and enjoy a supportive, inclusive workplace culture.
The predicted salary is between 42000 - 78000 £ per year.
Aftersales Manager based in our Birmingham Central dealership: 100 Small Heath Hwy, Birmingham B10 0BT, United Kingdom.
A competitive performance bonus OTE £65k. Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at Birmingham Central. This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
In this role you will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do. Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Let’s Work together
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Aftersales Manager in Birmingham employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stellantis &You and understanding their values. Tailor your responses to show how your experience aligns with their commitment to customer service and team development. Practice common interview questions to boost your confidence!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've driven performance in previous roles, especially in a dealership environment. Use metrics to demonstrate your success in improving efficiency and customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Aftersales Manager position can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Aftersales Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in a busy dealership environment and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and team development. Share specific examples of how you've driven performance in previous roles, as this will resonate with us.
Showcase Your Leadership Skills: As an Aftersales Manager, leadership is key. In your application, mention any experiences where you've led a team or improved processes. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Stellantis &You!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Numbers
As an Aftersales Manager, you'll be expected to monitor Key Performance Indicators (KPIs). Brush up on relevant metrics like efficiency rates and customer satisfaction scores. Being able to discuss how you've improved these in past roles will show your potential employer that you understand the importance of performance in a dealership.
✨Showcase Your Leadership Skills
This role requires leading a team, so be prepared to share examples of how you've successfully managed and motivated others. Think about specific situations where you’ve fostered a supportive environment or helped team members develop their skills. This will demonstrate your capability to drive performance and maintain exceptional customer service.
✨Embrace Digitalisation
Stellantis is keen on adopting new digital systems. Familiarise yourself with any recent technologies or processes in the automotive industry that enhance customer experience or operational efficiency. Discussing your adaptability to new systems will highlight your readiness to contribute to their digitalisation strategy.
✨Understand the Customer Journey
The role involves optimising processes within the Customer Journey. Prepare to talk about your approach to improving customer interactions and ensuring a hassle-free experience. Sharing insights on how you've previously streamlined operations or enhanced customer satisfaction will resonate well with the interviewers.
