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- Tasks: Connect customers with technicians and guide them through their service journey.
- Company: Leading automotive company with a focus on customer satisfaction.
- Benefits: Competitive bonus structure, company discounts, and training opportunities.
- Why this job: Be the vital link in enhancing customer experiences in the automotive industry.
- Qualifications: Valid UK driving licence and strong communication skills.
- Other info: Supportive work environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive company is seeking a Customer Advisor for their Bristol Cribbs Causeway dealership. This role is vital in linking customers with technicians, guiding them through the service journey.
Responsibilities include:
- Clear communication
- Estimating repairs
- Selling service plans
- Updating customers on vehicle progress
The position offers a competitive bonus structure and benefits like company discounts, training opportunities, and a supportive work environment. A valid UK driving licence is essential for this position.
Automotive Customer Advisor — Premium Benefits & Bonus employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Customer Advisor — Premium Benefits & Bonus
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the dealership. They can give you insider info on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and automotive knowledge. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Customer Advisor, you’ll be the bridge between customers and technicians, so demonstrate how you can make that connection seamless.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Automotive Customer Advisor — Premium Benefits & Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. We want to see how your skills align with the role of a Customer Advisor, so don’t be shy about showcasing your communication skills and any previous roles that involved guiding customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In this role, you'll need to estimate repairs and guide customers through their service journey. Use examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Stellantis &You UK
✨Know Your Automotive Stuff
Brush up on your knowledge of automotive services and repairs. Familiarise yourself with common issues customers face and how to communicate solutions effectively. This will show the interviewers that you’re not just a people person, but also someone who understands the technical side of things.
✨Practice Clear Communication
Since this role involves guiding customers through their service journey, practice explaining complex ideas in simple terms. You might want to role-play with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Show Enthusiasm for Customer Service
Demonstrate your passion for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will highlight your commitment to providing excellent service, which is crucial for this position.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
