At a Glance
- Tasks: Become a Parts Advisor, managing stock and delivering top-notch customer service.
- Company: Join Stellantis &You, a leader in the automotive industry with a commitment to innovation.
- Benefits: Enjoy a fixed-term contract, specialised training, and employee perks like car and share schemes.
- Other info: Stellantis is an equal opportunity employer, welcoming diverse applicants including service personnel.
- Why this job: Gain hands-on experience while earning a salary and building valuable relationships in a dynamic environment.
- Qualifications: GCSEs Grade C/4 in Maths and English or equivalent; passion and communication skills are key.
Role Summary
Location: Stellantis &You Vauxhall Croydon
Contract
Fixed Term Contract
Salary
Competitive
About the Program
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.
This programme offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Parts Advisor.
As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and deliver first‑class customer service. This programme aims to provide a comprehensive understanding of the parts and aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Role Benefits
- 2‑year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in‑house trainer
- 22 days’ holiday + bank holidays
- Career progression
- Employee Car Scheme
- Employer Contribution Stakeholder Pension Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
Role Description
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell additional work advised through the Vehicle Health Check process.
- Create a seamless parts and admin process.
- Receive parts from Hub via shipment processing.
- Monitor parts stock levels and inform Hub if attention is required.
- Order parts with technicians on warranty or complex diagnostic repairs.
- Manage and invoice internal job cards for new and used cars.
- Chase back ordered parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction.
- Prepare warranty claims, prior approvals and invoices.
- Assist with day‑to‑day running and maintenance of the workshop.
- Instruct on warranty parts returns, destruction and surcharge note creation.
- Internal authorisation, invoicing and status updates with workshop.
We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies.
Equal Opportunity
Stellantis is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any reasonable adjustments for any part of the recruitment process.
Additional Benefits
- Company car scheme – up to two vehicles
- Highly competitive performance bonus (role dependent)
- Up to 7 % employer pension contribution
- Annual leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts via Rewards Apps
- Enhanced maternity, paternity and adoption leave
- Employee Assistance Program
Apprentice Parts Advisor in Croydon employer: Stellantis &You UK
Stellantis &You UK is an exceptional employer that offers a dynamic apprenticeship programme for aspiring Parts Advisors, providing hands-on experience in the automotive industry while earning a salary. With a strong focus on employee development, you will benefit from specialised training at our dedicated Academy, access to an Employee Car Scheme, and opportunities for financial savings through our Reward Gateway. Our inclusive work culture fosters collaboration and innovation, making it an ideal environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Parts Advisor in Croydon
✨Tip Number 1
Familiarise yourself with the automotive industry, especially parts and accessories. Understanding common terminology and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to build relationships, which is crucial for this role.
✨Tip Number 3
Research Stellantis &You and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the apprenticeship programme, which can be invaluable during your application process.
We think you need these skills to ace Apprentice Parts Advisor in Croydon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Apprentice Parts Advisor. Familiarise yourself with the skills required, such as customer service and stock management, to tailor your application accordingly.
Highlight Relevant Qualifications:Clearly mention your GCSEs or equivalent qualifications in Maths and English. If you have any additional qualifications in Science or Technical subjects, be sure to include those as well to strengthen your application.
Showcase Your Skills:In your CV and cover letter, emphasise your communication skills, ability to build relationships, and organisational skills. Provide examples of how you've demonstrated these qualities in previous experiences, whether in school projects or part-time jobs.
Craft a Compelling Cover Letter:Write a personalised cover letter that expresses your passion for the automotive industry and your eagerness to learn. Mention why you want to join Stellantis &You specifically and how you can contribute to their success as an Apprentice Parts Advisor.
How to prepare for a job interview at Stellantis &You UK
✨Research the Company
Before your interview, take some time to learn about Stellantis &You. Understand their values, mission, and the specifics of the Apprentice Parts Advisor role. This will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Use examples from past experiences where you've successfully communicated with customers or team members.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenarios where you might need to handle difficult customers or manage stock issues. Think through your responses and how you would approach these situations.
✨Highlight Your Organisational Skills
Being organised is crucial in this role. Be ready to discuss how you manage your time and tasks effectively. Share examples of how you've kept track of multiple responsibilities or projects, especially in a fast-paced environment.
