Aftersales Support Advisor

Overview

This role is based at our Head Office in Coventry: Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, United Kingdom

BSc Business and Management Student | HR Industrial Placement Student at Stellantis | Passionate About Driving Organisational Success

Role: Aftersales Support Advisor in our Coventry dealership team. Primary focus is to carry out online VHC selling to help dealers maximise retail gross profit and improve workshop efficiency, elevating the customer experience at S&Y UK.

Responsibilities

• Complete service plan renewals
• Conduct CSI follow-up calls
• Engage in general aftersales activities to help dealers maximise NPS returns and Service Plan sales
• Prioritise, communicate, and sell identified “Red” work following technician reports to maximise upsell opportunities
• Support dealership teams with customer satisfaction and retention initiatives and assist with daily operational tasks to ensure smooth service delivery

What We Offer

• A competitive performance bonus OTE £32k
• Company Car Scheme: access to up to two company branded vehicles with insurance, servicing, breakdown & tyre cover
• Company Discounts on new cars and aftersales services
• Pension contribution up to 7%
• Annual leave starting at 22 days, increasing to 26 with service, plus bank holidays
• Reward Gateway discounts portal
• Family-friendly policies (maternity, paternity, adoption leave)
• Employee Assistance Programme and Occupational Health services
• Personal Accident Insurance
• Training opportunities and e-learning resources
• Shared Incentive Plan
• Health Cash Plan
• Paid sick leave after probation

Let’s Work together

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success. You will be an effective communicator, proactive, and confident in selling over the phone.

A basic level of technical knowledge is advantageous, enabling you to explain vehicle reports clearly to customers. You will be the first point of contact after technician reports and will prioritise, communicate, and sell identified work to maximise upsell opportunities.

Success in this role requires strong objection handling, the ability to think on your feet, and the flexibility to offer tailored payment solutions to meet customer needs.

Additional responsibilities include supporting dealership teams with customer satisfaction and retention initiatives and assisting with daily operational tasks to ensure smooth service delivery.

Equality and Inclusion

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, color, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognizing support to the armed forces community.