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- Tasks: Become a key link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive bonuses, company car schemes, discounts, and generous holiday leave.
- Why this job: Advance your career in a premium environment while making a real impact on customer satisfaction.
- Qualifications: A full valid UK driving licence and experience as an automotive Customer Advisor are required.
- Other info: Stellantis is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 24000 - 33600 £ per year.
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Customer Advisor based in our Sheffield dealership: 615 Penistone Rd, Hillsborough, Sheffield S6 2GA, United Kingdom
- A competitive bonus OTE of up to £33k
- A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our Sheffield dealership as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Motor Vehicle Manufacturing
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You's brand values and the specific brands they represent. Understanding their ethos will help you connect better with customers and demonstrate your alignment with the company's mission during interviews.
✨Tip Number 2
Brush up on your customer service skills, particularly in the automotive sector. Being able to discuss common customer concerns and how to address them effectively will show that you're prepared for the role.
✨Tip Number 3
Network with current or former employees of Stellantis &You. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with digital systems and processes, as the role involves adopting new technologies. Highlight any relevant experience you have with similar tools to show your adaptability.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Advisor position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, particularly in the automotive industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to communicate effectively and resolve customer issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stellantis &You that appeal to you, such as their commitment to employee development and customer satisfaction. Use examples from your past experiences to illustrate how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Be ready to showcase your ability to explain complex information simply and clearly.
✨Familiarise Yourself with Digital Tools
Stellantis &You is adopting new digital systems as part of their strategy. Brush up on any relevant software or tools that may be used in the automotive industry. Showing that you're tech-savvy can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues or upsold services. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
