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- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, bonuses, company car scheme, and extensive discounts.
- Why this job: Kickstart your career in a premium environment while making a real difference.
- Qualifications: Experience in customer service and a full UK driving licence required.
- Other info: Access training opportunities and enjoy a supportive, inclusive workplace.
The predicted salary is between 28800 - 48000 ÂŁ per year.
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Direct message the job poster from Stellantis &You UK
BSc Business and Management Student | HR Industrial Placement Student at Stellantis | Passionate About Driving Organisational Success
Customer Advisor based in our Walton dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RR, United Kingdom
- A competitive bonus OTE of up to ÂŁ33k
- A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\\\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our Walton dealership as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service
- Industries: Motor Vehicle Manufacturing
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know Stellantis &You inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t be shy about reaching out! Use LinkedIn to connect with current employees at Stellantis &You. A friendly message can go a long way in making a good impression before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources that can help you stand out in the hiring process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your relevant experience and skills that align with what Stellantis &You is looking for. We want to see how you can contribute to our team!
Show Your Passion: Let your enthusiasm for the automotive industry shine through in your application. Share any experiences or stories that demonstrate your passion for customer service and how you can help enhance the Stellantis &You customer journey.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application goes directly to us and helps streamline the process. We can’t wait to hear from you!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you understand Stellantis &You's values and the role of a Customer Advisor. Familiarise yourself with their brands and services, as well as the digital systems they use. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Practice articulating your thoughts and experiences in a concise manner. Use examples from your past roles to demonstrate how you've effectively communicated with customers and resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about times when you've had to handle customer complaints or upsell services. Prepare specific examples that highlight your ability to navigate challenging situations while keeping customer satisfaction in mind.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Advisor role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
