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- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, bonuses, company car scheme, and exclusive discounts.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience as an automotive Customer Advisor and strong communication skills required.
- Other info: Access to training opportunities and a supportive workplace culture.
The predicted salary is between 28800 - 39600 £ per year.
Join to apply for the Customer Advisor role at Stellantis &You UK
This role is based in our Croydon dealership: 15 Progress Way, Croydon CR0 4XD, United Kingdom
- A competitive bonus OTE of up to £33k
- A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres
- Pension: Generous employer pension contribution of up to 7%
- Annual Holiday: 22 days of annual leave increasing to 26 with continued service, plus bank holidays
- Reward Gateway: Access to Reward Gateway with over 500 deals
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions
- Employee Assistance Programme: Access to counselling, information, and digital resources
- Occupational Health: Focus on physical, mental, and social well-being
- Personal Accident Insurance: Worldwide personal accident cover
- Training Opportunities: Training initiatives and e-learning resources
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our plan
- Health Cash Plan: Coverage for daily health expenses
Role Overview:
This is a great opportunity to become a key member of our Aftersales team.
As a Customer Advisor at our Croydon dealership you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
In this role you will also:
- Communicate clearly with customers & colleagues
- Adopt new digital systems and processes as part of our digitalisation strategy
- Propose and sell-up the additional work advised through the Vehicle Health Check process
- Quote & sell Service Plans to retain customers to the group
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times
- Resolve any concerns when we suggest repairs
- Inform and update them on progress or additional works needed
- Prepare and explain invoices and take payments
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Stellantis &You and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Customer Advisor.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've helped customers in the past. Highlight your communication skills and any experience with digital systems, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your relevant experience in customer service and any automotive knowledge you have. We want to see how you can fit into our team!
Show Your Communication Skills: As a Customer Advisor, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills shine!
Be Genuine and Enthusiastic: We love seeing genuine passion for the automotive industry and customer service. Don’t be afraid to show your enthusiasm in your application. Let us know why you want to join Stellantis &You and what excites you about the role!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before heading into the interview, make sure you know the ins and outs of Stellantis &You and their brands. Familiarise yourself with their values, services, and the specific role of a Customer Advisor. This will show your genuine interest and help you connect your experience to what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples from your past experiences where you effectively communicated with customers or colleagues. Think about how you resolved issues or explained complex information in a simple way – this will highlight your suitability for the role.
✨Be Ready for Role-Play Scenarios
Interviews for customer-facing roles often include role-play scenarios. Practice handling common customer queries or complaints. This will not only help you feel more confident but also demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
