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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support the aftersales process.
- Company: Join Stellantis &You UK, a leader in the automotive industry.
- Benefits: Enjoy a 2-year contract, specialised training, and employee perks.
- Why this job: Kickstart your career with hands-on experience and growth opportunities.
- Qualifications: GCSEs in Maths and English or equivalent; strong communication skills required.
- Other info: Equal opportunity employer committed to diversity and inclusion.
Overview
Join to apply for the Apprentice Customer Advisor role at Stellantis &You UK.
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands-on experience in the automotive industry as a Customer Advisor.
As a Stellantis &You Apprentice, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. This program aims to provide a comprehensive understanding of the aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Responsibilities
- Provide high-quality customer service by interpreting customer needs and using technology and resources to resolve inquiries.
- Contribute to the aftersales process and support the growth of the organisation.
Qualifications
- Minimum of GCSEs Grade C/4 including Maths and English or equivalent. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
- Self-motivated, passionate, innovative, with excellent communication skills and the ability to build collaborative relationships across the organisation.
Benefits
- 2-year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in-house trainer
- Employee Car Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Apprentice Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor
✨Tip Number 1
Get to know the company! Research Stellantis &You UK and understand their values, mission, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to interact with customers daily. Role-play common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the Apprentice Customer Advisor role. Don’t miss out!
We think you need these skills to ace Apprentice Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Apprentice Customer Advisor. We want to see how you can interpret customer needs and contribute to our aftersales process!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to build relationships. Use examples from your past experiences where you’ve successfully interacted with customers or worked in a team.
Highlight Your Passion for Customer Service: Let us know why you’re passionate about providing top-notch customer service. Share any relevant experiences that demonstrate your motivation and self-motivation in helping others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you understand Stellantis &You and what they do. Familiarise yourself with their customer service approach and the automotive industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer inquiries in the past, as this will demonstrate your ability to interpret customer needs effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to use technology or resources to resolve an issue. Prepare a few examples that highlight your self-motivation and innovative thinking.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the training opportunities or how success is measured in the Customer Advisor role.
