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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive dealership success.
- Company: Join Stellantis &You, a global automotive leader with a vibrant culture.
- Benefits: Enjoy a competitive salary, company car scheme, and generous holiday allowance.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership and a passion for customer service.
- Other info: Be part of an inclusive team committed to equal opportunities and growth.
The predicted salary is between 36800 - 55200 £ per year.
Overview
Location: Stellantis &You Peugeot Hatfield
Contract: Permanent Full Time
Salary: Up to £46000 basic salary, OTE £69000
Aftersales Manager – Manufacturer owned dealership opportunity
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success. To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Role Benefits
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
- Company Discounts on new cars and a range of aftersales services (MOT, body shop, parts, services, tyres)
- Pension: Employer contribution up to 7%
- Annual Holiday: 22 days increasing to 26 with continued service, plus bank holidays
- Single Private Medical
- Reward Gateway: Discount portal with over 500 deals
- Family-Friendly Policies: Enhanced maternity, paternity and adoption leave
- Employee Assistance Programme
- Occupational Health support
- Personal Accident Insurance
- Training Opportunities
- Shared Incentive Plan
- Health Cash Plan
- Paid sick leave upon completion of Probationary period
Role Description
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining excellent customer service
- Adopt new digital systems and processes as part of our digitalisation strategy
- Develop the skills, knowledge and career progression of team members
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations
- Make an impact across the department and whole dealership
A Day In The Life
The role is dynamic; daily responsibilities vary with a mix of tasks and customers. You monitor KPIs to track performance and progress toward short, medium and long-term goals. The aim is to streamline customer processing to be timely and hassle-free, earning excellent feedback and a fair price for services. You lead by example and foster a supportive environment where the team feels valued and confident in their roles.
Let\\\’s Work Together
Stellantis &You is part of Stellantis, a global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We offer an industry leading benefits package alongside a competitive salary and performance bonus. This is an exciting opportunity to become a key member of our dealership team.
Apply For This Role
Apply using the form below. CV (PDF or Word) required.
Eligibility & Questions
Are you eligible to work in the UK? Yes/No
Do you hold a full driving license? Yes/No
How did you hear about us? (Options: Stellantis &You UK Careers Website, Indeed, Internal Applicant, Employee Referral, LinkedIn, Social Media, Agency, Word of Mouth, Other Job Board, Reed, InAutomotive, Adzuna)
Name of Employee / Name of Agency
I have read and accept the Terms and Conditions
Benefits
- Company car scheme – up to two vehicles
- Competitive performance bonus (role dependent)
- Up to 7% Employer Pension Contribution
- Annual Leave: 22 days rising to 26 with service + bank holidays
- Exclusive retail discounts
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
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Aftersales Manager employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Stellantis &You. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and their values. Show us how your experience aligns with our commitment to excellent customer service and team development. We love candidates who are genuinely interested in our mission!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that demonstrate your leadership and customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with our team.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in busy dealership environments and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for aftersales and how you plan to lead a team to success. Be genuine and let us know why you’re excited about joining Stellantis &You.
Showcase Relevant Experience: When filling out your application, don’t forget to mention specific experiences that relate to the role. Whether it's managing a team or improving customer satisfaction, we want to see how your background aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially in aftersales. Familiarise yourself with Stellantis' brands and their unique selling points. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. Be ready to discuss your approach to developing team members' skills.
✨Customer Service is Key
Since this role revolves around excellent customer service, think of specific instances where you've gone above and beyond for customers. Highlight your strategies for maintaining high customer satisfaction while driving sales and upselling services.
✨Be Ready for Digital Discussions
With the push towards digitalisation, be prepared to talk about your experience with digital systems and processes. Share any examples of how you've adopted new technologies in previous roles and how they improved efficiency or customer experience.
