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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive dealership success.
- Company: Join Stellantis &You, a global automotive leader with a vibrant culture.
- Benefits: Enjoy a competitive salary, company car scheme, and generous holiday allowance.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership and a passion for customer service.
- Other info: Be part of an inclusive team committed to equal opportunities and growth.
The predicted salary is between 36800 - 55200 £ per year.
Aftersales Manager based in our Bristol Cribbs Causeway dealership: Lysander Rd, Patchway, Bristol BS10 7UD
- A competitive performance bonus OTE £66k
- Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at Bristol Cribbs Causeway. This is a great opportunity for you to become a key member of our dealership team.
As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
In this role you will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
‘The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we\’re on track with our short, medium and long term goals.
My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle‑free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.’
Let’s Work together
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!
To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Aftersales Manager employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Stellantis &You. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and their values. Show us how your experience aligns with our commitment to excellent customer service and team development. We love candidates who are genuinely interested in our mission!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that demonstrate your leadership and customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with our team.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in busy dealership environments and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for aftersales and how you plan to lead a team to success. Be genuine and let us know why you’re excited about joining Stellantis &You.
Showcase Relevant Experience: When filling out your application, don’t forget to mention specific experiences that relate to the role. Whether it's managing a team or improving customer satisfaction, we want to see how your background aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially in aftersales. Familiarise yourself with Stellantis' brands and their unique selling points. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. Be ready to discuss your approach to developing team members' skills.
✨Customer Service is Key
Since this role revolves around excellent customer service, think of specific instances where you've gone above and beyond for customers. Highlight your strategies for maintaining high customer satisfaction while driving sales and upselling services.
✨Be Ready for Digital Discussions
With the push towards digitalisation, be prepared to talk about your experience with digital systems and processes. Share any examples of how you've adopted new technologies in previous roles and how they improved efficiency or customer experience.
