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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, performance bonuses, company car scheme, and extensive benefits.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in a busy dealership and a passion for customer service are essential.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Overview
1 day ago Be among the first 25 applicants
Direct message the job poster from Stellantis &You UK
This role is based in our Hatfield dealership: 1 Great North Rd., Hatfield AL9 5JA, United Kingdom
- A competitive performance bonus OTE £69k
- Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at Hatfield. This is a great opportunity for you to become a key member of our dealership team.
As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service
In this role you will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
‘The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we\’re on track with our short, medium and long term goals.
My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Let\’s Work together
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!
To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management
- Industries
- Motor Vehicle Manufacturing
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Aftersales Manager employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Stellantis &You. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and their brands. Show us you’re not just another candidate; demonstrate your passion for the company and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Aftersales Manager role shine through. We want to see your passion for customer service and team development, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in busy dealership environments and any relevant achievements that align with what we’re looking for at Stellantis &You.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Stellantis &You's values and the specifics of the Aftersales Manager role. Familiarise yourself with their brands and services, as this will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight how you foster a supportive environment and drive results.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Be ready to discuss how you've previously enhanced customer experiences or resolved issues. Share specific strategies you’ve implemented to ensure exceptional service, as this aligns perfectly with the dealership's goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership’s culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
