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- Tasks: Provide exceptional customer service and support throughout the customer journey.
- Company: Join Stellantis, a leading global automotive manufacturer with a focus on people.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive retail discounts.
- Why this job: Kickstart your career with full training and development opportunities in a supportive environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: No automotive experience needed; just bring your enthusiasm and a smile!
We\’re looking for someone with a passion for customer service, strong organisation and communication skills, and has the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
- 2-year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in house trainer22 days’ holiday + bank holidays
- Employee Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Employer Contribution Stakeholder Pension Scheme: Benefit from a generous employer pension contribution of up to 7%.
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
Role Description:
- Have a passion for customer service, every day.
- Guide every customer through the Stellantis &You UK Customer Journey.
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- You will also be the go-to person when the customer wants us to.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let\’s Work Together:
Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
Don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes.
You will be the key link between our customers and our technicians.
Apply for this role using the form below:
CV (PDF or Word Format)* Upload CV
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Do you hold a full driving license?* Yes No
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Benefits of a career with Stellantis &You UK
We consider Stellantis &You UK to be more than just a workplace; it\’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme – up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts – through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm
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Apprentice Customer Advisor employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor
✨Tip Number 1
Get to know Stellantis &You UK! Research our values and what we stand for. This will help you connect with us during interviews and show your passion for customer service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions with customers.
✨Tip Number 3
Be ready to learn! Show us your willingness to adapt and embrace new digital systems. Highlight any past experiences where you’ve quickly picked up new skills or technologies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Stellantis &You UK.
We think you need these skills to ace Apprentice Customer Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for customer service in your application. We want to see that you genuinely care about helping customers and making their experience the best it can be!
Keep It Organised: When writing your CV and cover letter, keep things neat and tidy. Use clear headings and bullet points to make it easy for us to read. A well-organised application shows off your strong organisational skills!
Communicate Clearly: Your written communication should reflect the clarity we value in our team. Avoid jargon and keep your language straightforward. This is your chance to demonstrate your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stellantis &You
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts. Show your passion for helping others and your understanding of what great service looks like.
✨Demonstrate Your Communication Skills
Practice clear and concise communication. During the interview, make sure to articulate your thoughts well and listen actively. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to communicate effectively with both customers and colleagues.
✨Show Enthusiasm for Learning
Since Stellantis offers extensive training, express your eagerness to learn new skills and adapt to digital systems. Share any experiences where you’ve successfully learned something new or adapted to changes quickly, highlighting your willingness to grow within the role.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Apprentice Customer Advisor position and the training provided. This shows your genuine interest in the role and helps you understand how you can contribute to the team. Ask about the types of challenges you might face and how success is measured in this position.
