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- Tasks: Support customers with aftersales needs and manage parts and admin processes.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Be the key link in a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Full UK driving licence; passion for customer service and strong communication skills.
- Other info: Full training provided, with excellent career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
- A full valid UK driving licence is required for this role.
We are looking for an Aftersales Advisor to join our vibrant team. As the primary point of contact for our customers, you will ensure they receive exceptional service for all their aftersales needs. While experience in the automotive industry is ideal, it is not essential. We value passion for customer service, strong organizational and communication skills, and a positive attitude above all.Full training is available via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description:
- Create a seamless parts and admin process
- Receive in Parts from Hub Via Shipment Processing
- Monitor Parts Stock Levels and Inform Hub if requires attention
- Order Parts with the technicians on warranty or complex diagnostic repairs
- Manage & Invoice Internal Job Cards for New & Used Cars
- Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
- Prepare Warranty Claims, Prior Approvals & Invoices
- Assisting with day to day running and maintenance of the workshop
- Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
- Internal Authorisation, Invoicing & Status Updates with Workshop
Let\’s Work Together:
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth andrecognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.
An exciting new opportunity has come up here at DEALERSHIP,You will be the key link to support the aftersales department from a parts and service administrative perspective
As an Aftersales Advisor you will create a seamless parts and administration process.
Apply for this role using the form below:
CV (PDF or Word Format)* Upload CV
Are you eligible to work in the UK?* Yes No
Do you hold a full driving license?* Yes No
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Benefits of a career with Stellantis &You UK
We consider Stellantis &You UK to be more than just a workplace; it\’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme – up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts – through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm
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Aftersales Advisor employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! As an Aftersales Advisor, you'll be the primary point of contact for customers. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can bring a positive attitude and strong communication skills to the role.
Tailor Your CV: Make sure your CV is tailored to the Aftersales Advisor position. Highlight any relevant experience or skills that align with the job description, even if it’s not from the automotive industry. We love seeing transferable skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness and clarity in your written communication.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Familiarise yourself with the automotive industry, even if you don't have direct experience. Brush up on common aftersales processes and terminology. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight your communication skills and how you handle challenging situations. Stellantis values a positive attitude, so let that shine through!
✨Be Organised
Since the role involves managing parts and admin processes, demonstrate your organisational skills. Bring a notepad to jot down important points during the interview and prepare questions about the role and company. This shows you're proactive and genuinely interested.
✨Embrace the Training Opportunities
Mention your eagerness to learn and grow within the company. Talk about how you would take advantage of the Performance Academy and other training initiatives. This aligns with Stellantis's commitment to employee development and shows you're in it for the long haul.
