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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive workshop performance.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, company car scheme, generous holiday, and extensive training opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous experience in a busy dealership and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
An exciting new opportunity has come up here at Liverpool. This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
In this role you will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we’re on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle‑free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Qualifications & Experience
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
About the Company
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: upon completion of Probationary period.
Aftersales Manager in Liverpool employer: Stellantis group
Contact Detail:
Stellantis group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis &You. A friendly chat can lead to insider info about the Aftersales Manager role and might even get you a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of digital systems and customer service strategies. Show us how you can drive performance and enhance the customer journey – that’s what we’re all about!
✨Tip Number 3
Don’t just talk the talk; walk the walk! Bring examples of how you’ve led teams to success in previous roles. We want to see your leadership skills in action and how you’ve developed team members in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Stellantis &You.
We think you need these skills to ace Aftersales Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in a busy dealership environment and any achievements that showcase your ability to drive performance and deliver exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for aftersales and how you can contribute to our team. Mention specific examples of how you've led teams or improved processes in the past.
Showcase Your Digital Skills: Since we're adopting new digital systems, it's important to highlight any relevant tech skills you have. Whether it's experience with digital tools or a knack for learning new software, let us know how you can help with our digitalisation strategy.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stellantis group
✨Know Your Numbers
As an Aftersales Manager, you'll be monitoring Key Performance Indicators (KPIs) daily. Brush up on relevant metrics like sold hours and customer satisfaction scores. Being able to discuss how you've improved these in past roles will show your potential employer that you understand the importance of performance in this position.
✨Showcase Your Leadership Style
This role requires leading a diverse team, so be prepared to share examples of how you've motivated and developed team members in the past. Discuss specific strategies you've used to foster a supportive environment and how you’ve handled challenges within a team setting.
✨Embrace Digitalisation
With the dealership's focus on adopting new digital systems, it’s crucial to demonstrate your comfort with technology. Be ready to talk about any experience you have with digital tools or processes, and how you’ve leveraged them to enhance customer service or operational efficiency.
✨Customer-Centric Mindset
Exceptional customer service is at the heart of this role. Prepare to discuss how you've gone above and beyond for customers in previous positions. Share specific stories that highlight your commitment to customer satisfaction and how you’ve balanced this with achieving commercial results.