At a Glance
- Tasks: Support customers through their service journey and ensure a top-notch experience.
- Company: Join Stellantis, a leading automotive manufacturer with a focus on inclusivity.
- Benefits: Competitive salary, company car scheme, employee discounts, and generous holiday allowance.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Be the face of customer service in a fast-paced, rewarding environment.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Salary: Up to £XX,000 basic salary | OTE: £XX,000
Driving Licence: Full UK Driving Licence required
Stellantis & You is part of Stellantis, one of the world's leading automotive manufacturers, representing brands including Abarth, LeapMotor, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot and Vauxhall. We're committed to creating an inclusive environment where our people can thrive, develop and build rewarding careers.
Our Values
- People – We create an inclusive environment where everyone feels valued and respected.
- Pride – We deliver exceptional experiences for our customers and represent our brands with excellence.
- Performance – We support our colleagues to achieve their goals and reach their potential.
- Praise – We recognise and celebrate success across our teams.
What We're Looking For
- Excellent customer service and communication skills
- Strong organisation and attention to detail
- Good relationship-building skills
- The ability to explain information clearly and confidently
- A desire to achieve personal and team goals
- Commitment to our values: People, Pride, Performance and Praise
- A full UK driving licence
- Previous automotive experience is beneficial but not essential.
Why Join Us?
We offer a competitive salary and bonus package, plus:
- Company Car Scheme (up to two vehicles)
- Employee discounts on vehicles, servicing and parts
- Up to 7% employer pension contribution
- 22 days holiday, increasing to 26 with service, plus bank holidays
- Reward Gateway discounts
- Enhanced family leave
- Employee Assistance Programme
- Health Cash Plan
- Ongoing training and development through our Performance Academy
- Share Incentive Plan
Role Description:
The Role
As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.
Key Responsibilities
- Welcome and support customers throughout the service and repair process.
- Advise on servicing, maintenance and repair requirements.
- Communicate repair costs, timescales and vehicle progress.
- Promote additional work identified through Vehicle Health Checks.
- Quote and sell Service Plans.
- Prepare invoices and process payments.
- Support customer satisfaction through follow-up contact and feedback.
- Use digital systems and processes effectively.
- Work collaboratively with colleagues to deliver outstanding service.
A Day in the Life
No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
We'll provide full training, a comprehensive induction and ongoing development through our Performance Academy to help you build a successful career with Stellantis & You.
Inclusion & Diversity
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Join Stellantis & You and build your future with a business where People come first, Pride drives excellence, Performance creates opportunity, and Praise celebrates success.
Benefits of a career with Stellantis & You UK
- Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm
Customer Advisor (South inner M25) employer: Stellantis group
Stellantis & You UK is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and develop their skills in the fast-paced automotive finance sector. With a commitment to quality and compliance, the company offers robust training opportunities and a supportive environment that values teamwork and innovation, making it an ideal place for finance professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (South inner M25)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stellantis group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stellantis group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (South inner M25)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stellantis group:Your cover letter is your chance to shine! Tell us why you want to work at Stellantis group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stellantis group!
How to prepare for a job interview at Stellantis group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
