At a Glance
- Tasks: Manage complex complaint cases and drive improvements in customer experience.
- Company: Join Stellantis Financial Services, a leader in the financial sector.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Work in Cardiff or Redhill with a dynamic and collaborative team.
- Why this job: Make a real impact on customer relations and regulatory leadership.
- Qualifications: Strong understanding of FCA regulations and experience in consumer credit.
The predicted salary is between 50000 - 60000 £ per year.
Stellantis Financial Services is seeking a Senior FOS Specialist to join our Customer Relations team. This role, located in Cardiff or Redhill, involves owning and managing complex complaint cases escalated to the Financial Ombudsman Service (FOS).
The ideal candidate will have a strong understanding of FCA regulations and proven experience in a regulated consumer credit environment. You will drive improvements in complaint management and customer experience while collaborating with various teams.
If you're ready for a significant role with real influence, we want to hear from you!
Senior FOS Specialist: Complaints & Regulatory Leadership in Cardiff employer: Stellantis Financial Services
Stellantis Financial Services is an excellent employer, offering a dynamic work culture that prioritises employee growth and collaboration. With a focus on driving improvements in customer experience, employees benefit from comprehensive training and development opportunities, all while working in the vibrant locations of Cardiff or Redhill. Join us to make a meaningful impact in a supportive environment where your expertise in complaint management will be valued and recognised.
Contact Details:
Stellantis Financial Services Recruitment Team
