At a Glance
- Tasks: Deliver exceptional customer service and support customers with their queries.
- Company: Join Stellantis, a leading global automaker transforming mobility solutions.
- Benefits: Enjoy 26 days annual leave, private medical insurance, and hybrid working options.
- Other info: Clear pathways for career progression and a positive work-life balance.
- Why this job: Make a real impact in a supportive team while gaining valuable experience.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 21150 - 25850 £ per year.
Company Overview
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate.
Job Overview
Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider? We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.
What you’ll be doing:
- Handling incoming calls and communications from our customers.
- Liaising with customers, retailers, and internal departments.
- Accurately recording customer data and notes.
- Communicating clearly via phone, email, and letter.
- Developing product and policy knowledge to resolve queries effectively.
You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.
What we’re looking for:
- 5 GCSEs (A–C), including English and Maths.
- A-levels or equivalent (desirable).
- Experience in a customer service environment (desirable).
- Excellent communication and listening skills.
- Ability to multitask, prioritise, and adapt to change.
- A positive, team-oriented attitude.
Why join us?
- Be part of a collaborative and supportive team.
- Gain valuable experience in financial services.
- Enjoy career progression opportunities into senior advisor or team leader roles.
- Work in a professional environment where your contribution matters.
- Work-life balance matters: This role is 37.5 hours per week, Monday to Friday, 9am to 5:15pm — no evenings or weekends.
- Hybrid working: Following successful completion of training and probation, you'll have the option to work from home up to 2 days per week.
- Generous benefits package that includes: 26 days of annual leave plus bank holidays, enhanced pension scheme, private medical insurance, access to hundreds of high street discounts, employee car schemes, clear pathways for career progression.
Job Types: Full-time, Permanent
Ability to commute/relocate: Redhill RH1 1QA: reliably commute or plan to relocate before starting work (required)
Experience: Customer service: 1 year (preferred)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in Redhill RH1 1QA
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Customer Services Contact Centre Agent employer: STELLANTIS FINANCIAL SERVICES UK LIMITED
At STELLANTIS FINANCIAL SERVICES UK LIMITED, we pride ourselves on fostering a dynamic work culture that encourages collaboration and innovation. As an Automotive Credit Risk Analyst in Cardiff or Redhill, you'll benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values your contributions to our risk management strategies. Join us to be part of a forward-thinking team dedicated to driving excellence in the automotive finance sector.
Contact Details:
STELLANTIS FINANCIAL SERVICES UK LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Contact Centre Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STELLANTIS FINANCIAL SERVICES UK LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STELLANTIS FINANCIAL SERVICES UK LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Contact Centre Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STELLANTIS FINANCIAL SERVICES UK LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at STELLANTIS FINANCIAL SERVICES UK LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STELLANTIS FINANCIAL SERVICES UK LIMITED!
How to prepare for a job interview at STELLANTIS FINANCIAL SERVICES UK LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
