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- Tasks: Help vulnerable customers resolve billing issues and manage their accounts effectively.
- Company: Join a dynamic team focused on providing exceptional customer service and support.
- Benefits: Enjoy a mix of office and remote work, plus opportunities for personal growth.
- Why this job: Make a real impact by supporting customers while developing your skills in a collaborative environment.
- Qualifications: Experience in customer service, strong communication skills, and empathy are essential.
- Other info: Get involved with various initiatives like the Diversity Squad and Employee Forum.
The predicted salary is between 28800 - 43200 £ per year.
The Responsibilities of a Specialised Management Advisor
Are you an excellent communicator with a talent for building rapport and negotiating effectively? We are recruiting a Specialised Management Advisor to join our Collections team. In this role, you'll be responsible for contacting our vulnerable customers to resolve billing issues. If you have a strong attention to detail and excellent problem-solving skills, we want to hear from you!
As a Specialised Management Advisor, you’ll identify customers’ needs and requirements, gaining a clear understanding of their current and future financial capabilities. You’ll be key in making sure all vulnerable customer accounts are processed and managed correctly and all records are kept up to date.
What will set you apart?
We’re looking for someone with experience in customer services, ideally in a collections department. You’ll need excellent communication and interpersonal skills and the ability to empathise with customers.
This is an office-based role, but you’ll also enjoy a balance of working from home.
Let’s Work Together
To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
If this sounds like the role for you, apply today.
Specialised Management Advisor employer: Stellantis Financial Services UK, Germany and Austria
Contact Detail:
Stellantis Financial Services UK, Germany and Austria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialised Management Advisor
✨Tip Number 1
Familiarise yourself with the challenges faced by vulnerable customers. Understanding their needs will help you demonstrate empathy during any interactions, which is crucial for this role.
✨Tip Number 2
Brush up on your negotiation skills. Since you'll be resolving billing issues, being able to negotiate effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities in conversations. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your suitability for the role.
✨Tip Number 4
Engage with our company culture. Research our values and initiatives, like the Diversity Squad or Employee Forum, and be ready to discuss how you can contribute to these efforts during your interview.
We think you need these skills to ace Specialised Management Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and collections. Use specific examples that demonstrate your communication skills and ability to empathise with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention how your previous experiences align with the responsibilities of a Specialised Management Advisor.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills and any experience you have working with vulnerable customers. This will show that you understand the importance of empathy in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Stellantis Financial Services UK, Germany and Austria
✨Showcase Your Communication Skills
As a Specialised Management Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully communicated with customers or resolved conflicts.
✨Emphasise Empathy and Rapport Building
This role requires a strong ability to empathise with vulnerable customers. Prepare to discuss how you've built rapport in previous roles, especially in challenging situations. Share specific instances where your empathy led to positive outcomes.
✨Highlight Problem-Solving Abilities
Problem-solving is crucial in this position. Be ready to discuss scenarios where you identified customer needs and provided effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Attention to Detail
Attention to detail is vital for managing customer accounts accurately. Bring examples of how you've maintained meticulous records or handled sensitive information in previous roles. This will show your potential employer that you can manage their processes effectively.