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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers with their queries.
- Company: Leading automotive financial services provider with a dynamic team in Cardiff.
- Benefits: Career progression opportunities, collaborative environment, and valuable experience.
- Other info: Join our Diversity Squad and engage in various company initiatives.
- Why this job: Make a real impact in customer service from day one.
- Qualifications: 5 GCSEs including English and Maths; customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?
We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team in Cardiff. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.
What you’ll be doing
As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:
- Handling incoming calls and communications from our customers.
- Liaising with customers, retailers, and internal departments.
- Accurately recording customer data and notes.
- Communicating clearly via phone, email, and letter.
- Developing product and policy knowledge to resolve queries effectively.
You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.
What we’re looking for
We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:
- 5 GCSEs (A–C), including English and Maths.
- A-levels or equivalent (desirable).
- Experience in a customer service environment (desirable).
- Excellent communication and listening skills.
- Ability to multitask, prioritise, and adapt to change.
- A positive, team-oriented attitude.
Why join us?
- Be part of a collaborative and supportive team.
- Gain valuable experience in financial services.
- Enjoy career progression opportunities into senior advisor or team leader roles.
- Work in a professional environment where your contribution matters.
Ready to apply?
If you\’re excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.
People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
Want more information? You can view the full job description here or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.
Apply now and take the first step in your Customer Service journey with us!
Contact Center Agent employer: Stellantis Financial Services UK, Germany and Austria
Contact Detail:
Stellantis Financial Services UK, Germany and Austria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contact Center Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see that you genuinely care about helping customers and making their experience a positive one.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Contact Centre Agent.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. This shows us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stellantis Financial Services UK, Germany and Austria
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in the automotive financial services sector and how they prioritise customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively handled customer queries in the past to demonstrate your skills.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an irate customer or how you would prioritise multiple tasks. This shows you can think on your feet and are ready for the fast-paced environment.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to changing situations. Share experiences where you’ve collaborated with others or adjusted to new challenges. This will resonate well with their focus on a supportive team environment.