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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers with their queries.
- Company: Leading automotive financial services provider with a dynamic team in Cardiff.
- Benefits: Career progression opportunities, collaborative environment, and valuable experience in financial services.
- Why this job: Make a real impact from day one in a supportive team.
- Qualifications: 5 GCSEs including English and Maths; customer service experience is a plus.
- Other info: Join our Diversity Squad and engage in various company initiatives.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?
We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team in Cardiff. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.
What you’ll be doing
As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:
- Handling incoming calls and communications from our customers.
- Liaising with customers, retailers, and internal departments.
- Accurately recording customer data and notes.
- Communicating clearly via phone, email, and letter.
- Developing product and policy knowledge to resolve queries effectively.
You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.
What we’re looking for
We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:
- 5 GCSEs (A–C), including English and Maths.
- A-levels or equivalent (desirable).
- Experience in a customer service environment (desirable).
- Excellent communication and listening skills.
- Ability to multitask, prioritise, and adapt to change.
- A positive, team-oriented attitude.
Why join us?
- Be part of a collaborative and supportive team.
- Gain valuable experience in financial services.
- Enjoy career progression opportunities into senior advisor or team leader roles.
- Work in a professional environment where your contribution matters.
Ready to apply?
If you\’re excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.
People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
Want more information? You can view the full job description here or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.
Apply now and take the first step in your Customer Service journey with us!
Contact Center Agent employer: Stellantis Financial Services UK, Germany and Austria
Contact Detail:
Stellantis Financial Services UK, Germany and Austria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Agent, you'll need to be clear and friendly on the phone. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Center Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see that you genuinely care about helping customers and making their experience a positive one.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We’re looking for someone who thrives in a fast-paced environment, so share examples that demonstrate your ability to multitask and adapt.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Stellantis Financial Services UK, Germany and Austria
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just passionate about the role but also knowledgeable about what it entails.
✨Practice Clear Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information. This will help you feel more confident when answering questions during the actual interview.
✨Showcase Your Multitasking Skills
Prepare to discuss how you handle multiple tasks at once. Think of specific examples where you successfully juggled different responsibilities, especially in a fast-paced environment. This will demonstrate your ability to thrive in the dynamic setting of a contact centre.
✨Emphasise Teamwork
Since the job requires a positive, team-oriented attitude, be ready to talk about your experiences working in teams. Share stories that highlight your collaborative spirit and how you contribute to a supportive work environment. This will resonate well with the company’s values.