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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers with their queries.
- Company: Leading automotive financial services provider with a dynamic team in Cardiff.
- Benefits: Career progression, collaborative environment, and valuable experience in financial services.
- Why this job: Make a real impact from day one in a supportive team.
- Qualifications: 5 GCSEs including English and Maths; customer service experience is a plus.
- Other info: Join initiatives like Diversity Squad and Women of Stellantis Network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?
We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team in Cardiff. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.
What you’ll be doing
As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:
- Handling incoming calls and communications from our customers.
- Liaising with customers, retailers, and internal departments.
- Accurately recording customer data and notes.
- Communicating clearly via phone, email, and letter.
- Developing product and policy knowledge to resolve queries effectively.
You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.
What we’re looking for
We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:
- 5 GCSEs (A–C), including English and Maths.
- A-levels or equivalent (desirable).
- Experience in a customer service environment (desirable).
- Excellent communication and listening skills.
- Ability to multitask, prioritise, and adapt to change.
- A positive, team-oriented attitude.
Why join us?
- Be part of a collaborative and supportive team.
- Gain valuable experience in financial services.
- Enjoy career progression opportunities into senior advisor or team leader roles.
- Work in a professional environment where your contribution matters.
Ready to apply?
If you\’re excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.
People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
Want more information? You can view the full job description here or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.
Apply now and take the first step in your Customer Service journey with us!
Contact Center Agent employer: Stellantis Financial Services UK, Germany and Austria
Contact Detail:
Stellantis Financial Services UK, Germany and Austria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Agent, you'll need to be clear and friendly on the phone. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate that you can thrive in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Center Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can be the friendly and proactive voice our customers need!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Contact Centre Agent.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. This shows us that you have excellent communication skills, which are essential for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stellantis Financial Services UK, Germany and Austria
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just passionate about the role but also knowledgeable about what it entails.
✨Practice Clear Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information. This will help you feel more confident when discussing your skills and experiences during the actual interview.
✨Showcase Your Multitasking Skills
Prepare to discuss situations where you successfully managed multiple tasks at once. Think of specific examples where you prioritised effectively under pressure. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Contact Centre Agent.
✨Emphasise Teamwork and Positivity
The company values a team-oriented attitude, so be sure to highlight your collaborative experiences. Share stories that reflect your positive approach to teamwork and how you’ve contributed to a supportive work environment. This will resonate well with the interviewers looking for someone who fits their culture.
