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- Tasks: Assist customers, schedule service appointments, and communicate vehicle maintenance needs.
- Company: Join Simon Bailes, a leading automotive service provider in Northallerton.
- Benefits: Earn while you learn with a structured apprenticeship and recognised qualifications.
- Why this job: Kickstart your career in the automotive industry with hands-on experience and training.
- Qualifications: Must be 16+, with GCSEs in Maths and English, and a passion for cars.
- Other info: Enjoy a supportive learning environment with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
IMI-Approved Apprenticeship – Level 2
Employer: Simon Bailes
Location: Northallerton (travel required for training)
Simon Bailes Peugeot Northallerton is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Performance Academy, Coventry.
Training & Time Away From Home
Apprentices are employed directly by Simon Bailes dealership. Training includes week-long block release, requiring travel and overnight stays away from home at The Performance Academy, Coventry. Supported through:
- Face-to-face technical and customer service sessions
- Virtual classroom sessions and e-learning
- Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing Simon Bailes dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle service and customer support
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to follow instructions and learn from experienced colleagues
- Basic IT skills for documentation and communication
- Working towards or holding a valid driving licence
About Calex UK
Calex UK is the official apprenticeship recruitment and training partner to Stellantis in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards. Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Recruitment Process
Applications are assessed against entry and qualification requirements. Suitable applicants will receive further information by email. If you do not hear back within 5 working days, please assume your application has been unsuccessful. Applicants must provide evidence of qualifications (GCSEs / Functional Skills). For support, adjustments, or application queries, please contact: apprenticeships@calexuk.com
Customer Service Advisor Apprenticeship Simon Bailes in Northallerton employer: Stellantis Apprenticeships
Contact Detail:
Stellantis Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprenticeship Simon Bailes in Northallerton
✨Tip Number 1
Get to know the company! Research Simon Bailes and their values. When you walk in for your interview, you want to show that you're not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor Apprentice, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look professional and approachable when you arrive for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the best chance at landing that apprenticeship with Simon Bailes.
We think you need these skills to ace Customer Service Advisor Apprenticeship Simon Bailes in Northallerton
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your enthusiasm for the automotive industry shine through. Share any relevant experiences or interests that demonstrate your love for cars and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Use keywords from the listing, like 'customer service' and 'communication skills', to show we’re on the same page.
Be Professional Yet Approachable: While it’s important to maintain a professional tone, don’t be afraid to let your personality come through. We want to see the real you, so balance professionalism with a friendly vibe in your writing.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive and review your details, so don’t miss out!
How to prepare for a job interview at Stellantis Apprenticeships
✨Know Your Stuff
Before the interview, make sure you research Simon Bailes and their services. Familiarise yourself with the automotive industry basics, especially customer service practices. This will show your enthusiasm and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've successfully handled customer queries or complaints. This will help you articulate your experiences clearly during the interview.
✨Dress to Impress
Even though it's an apprenticeship, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can set a positive tone for the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training process, team dynamics, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.