At a Glance
- Tasks: Assist customers, schedule service appointments, and communicate vehicle maintenance needs.
- Company: Join Wilmoths Citroen Folkestone, a leader in the automotive service industry.
- Benefits: Earn while you learn with paid employment and recognised qualifications.
- Other info: Dynamic apprenticeship with opportunities for growth and development in a supportive environment.
- Why this job: Kickstart your career in the automotive world with hands-on experience and training.
- Qualifications: GCSEs in Maths and English, strong interest in vehicles, and great communication skills.
The predicted salary is between 25000 - 27500 £ per year.
IMI-Approved Apprenticeship – Level 2
Employer: Wilmoths
Location: Folkestone (travel required for training)
Wilmoths Citroen Folkestone is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off‑Job (OTJ) learning, delivered via online classrooms, face‑to‑face sessions, and block release training at The Performance Academy, Coventry.
Training & Time Away From Home
Apprentices are employed directly by Wilmoths dealership. Training includes week‑long block release, requiring travel and overnight stays away from home at The Performance Academy, Coventry. Supported through:
- Face‑to‑face technical and customer service sessions
- Virtual classroom sessions and e‑learning
- Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing Stellantis dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle service and customer support
- Excellent problem‑solving skills and attention to detail
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to follow instructions and learn from experienced colleagues
- Basic IT skills for documentation and communication
- Working towards or holding a valid driving licence
About Calex UK
Calex UK is the official apprenticeship recruitment and training partner to Stellantis in the UK. They deliver high‑quality, employer‑led apprenticeship programmes aligned to IMI standards. Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Recruitment Process
Applications are assessed against entry and qualification requirements. Suitable applicants will receive further information by email. If you do not hear back within 5 working days, please assume your application has been unsuccessful. Applicants must provide evidence of qualifications (GCSEs / Functional Skills). Please note that we are unable to accept any documents other than official certificates. For support, adjustments, or application queries, please contact us.
Customer Service Advisor Apprenticeship in Folkestone employer: Stellantis Apprenticeships
Calex UK is an exceptional employer that prioritises the growth and development of its apprentices. Located in Coventry, this role offers a unique opportunity to gain hands-on experience while working alongside industry professionals, ensuring a supportive work culture that fosters learning and career advancement. With paid training and a nationally recognised qualification, you will be well-equipped for a successful future in business administration.
Contact Details:
Stellantis Apprenticeships Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship in Folkestone
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Stellantis Apprenticeships.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Stellantis Apprenticeships. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Advisor Apprenticeship in Folkestone
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Stellantis Apprenticeships.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Stellantis Apprenticeships and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Stellantis Apprenticeships
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Stellantis Apprenticeships. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Stellantis Apprenticeships will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
