Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, schedule appointments, and communicate vehicle maintenance needs.
- Company: Join Simon Bailes Peugeot, a leader in the automotive service industry.
- Benefits: Earn while you learn with paid employment and recognised Level 2 training.
- Why this job: Kickstart your career in a dynamic environment with a passion for cars.
- Qualifications: Great communication skills and a love for vehicles are essential.
- Other info: Enjoy a structured apprenticeship with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
IMI-Approved Apprenticeship – Level 2
Employer: Simon Bailes
Location: Northallerton (travel required for training)
Simon Bailes Peugeot Northallerton is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Performance Academy, Coventry.
Customer Service Advisor Apprenticeship Simon Bailes employer: Stellantis Apprenticeships
Contact Detail:
Stellantis Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprenticeship Simon Bailes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Simon Bailes. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for cars and customer service during the actual interview.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for the automotive industry shine through. Share any relevant experiences or hobbies that demonstrate your commitment to learning and growing in this field.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Advisor Apprenticeship Simon Bailes
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let us know why you're passionate about cars and the automotive industry. Share any experiences or hobbies that highlight your enthusiasm – it’ll make you stand out!
Highlight Your Communication Skills: As a Customer Service Advisor Apprentice, communication is key! Make sure to showcase your ability to interact with customers effectively in your application. Use examples from past experiences where you’ve successfully resolved issues or helped others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at Simon Bailes. Mention the skills and responsibilities listed in the job description to show we’re the right fit for each other.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Stellantis Apprenticeships
✨Know Your Stuff
Before the interview, brush up on your knowledge about Simon Bailes and the automotive industry. Familiarise yourself with their services and values. This shows genuine interest and helps you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your communication skills and problem-solving abilities. The more you practice, the more at ease you'll feel during the actual interview.
✨Dress to Impress
Even though it's an apprenticeship, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. A neat appearance can set a positive tone for the rest of the interview.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training process or the team dynamics. It demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.