At a Glance
- Tasks: Assist customers, schedule appointments, and communicate vehicle service needs.
- Company: Join Purser & Luxford, a leading automotive service provider in St Ives.
- Benefits: Earn while you learn with paid training and a nationally recognised qualification.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Kickstart your career in the automotive industry with hands-on experience and mentorship.
- Qualifications: Must be 16+, with GCSEs in Maths and English, and a passion for cars.
The predicted salary is between 15792 - 20000 £ per year.
IMI-Approved Apprenticeship – Level 2
Employer: Purser & Luxford
Location: St Ives (travel required for training)
Purser & Luxford Citroen St Ives is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face‑to‑face sessions, and block release training at The Performance Academy, Coventry.
Training & Time Away From Home
Apprentices are employed directly by the Purser & Luxford dealership. Training includes week‑long block release, requiring travel and overnight stays away from home at The Performance Academy, Coventry. Supported through:
- Face‑to‑face technical and customer service sessions
- Virtual classroom sessions and e‑learning
- Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing Purser & Luxford dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle service and customer support
- Excellent problem‑solving skills and attention to detail
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to follow instructions and learn from experienced colleagues
- Basic IT skills for documentation and communication
- Working towards or holding a valid driving licence
Customer Service Advisor Apprenticeship employer: Stellantis Apprenticeships
Calex UK is an exceptional employer that prioritises the growth and development of its apprentices. Located in Coventry, this role offers a unique opportunity to gain hands-on experience while working alongside industry professionals, ensuring a supportive work culture that fosters learning and career advancement. With paid training and a nationally recognised qualification, you will be well-equipped for a successful future in business administration.
Contact Details:
Stellantis Apprenticeships Recruitment Team
