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- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join the Rick Stein Group, known for quality seafood and genuine hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts, and career development opportunities.
- Other info: Flexible role with opportunities to support kitchen operations and grow within the company.
- Why this job: Be part of a passionate team that values food, service, and personal growth.
- Qualifications: Experience in retail or hospitality with strong leadership and communication skills.
The predicted salary is between 24000 - 30000 £ per year.
At Rick Stein Group, we’re passionate about fresh seafood, quality ingredients, and sharing our love of food with every guest — whether they’re dining with us, visiting our delicatessen, or shopping in our retail space.
We’re now looking for a motivated and customer-focused Retail Supervisor to lead our retail team and help deliver an exceptional customer experience. This role will also include supporting kitchen operations when required, so flexibility and a hands-on approach are essential.
If you enjoy coaching others, delivering excellent service, and taking pride in a well-run, high-performing environment, we’d love to hear from you.
What you’ll be doing:
- Supervising daily retail operations, ensuring smooth and efficient service
- Leading, motivating, and developing your team to deliver outstanding customer experiences
- Welcoming customers and providing expert product knowledge on seafood, sauces, wines, and gift items
- Supporting sales through upselling, recommendations, and exceptional service
- Managing tills, cash handling, and stock control accurately
- Overseeing merchandising, displays, stock rotation, and maintaining presentation standards
- Supporting deliveries, stock organisation, and inventory management
- Upholding the Rick Stein brand standards in service, quality, and cleanliness
- Assisting with recruitment, onboarding, and performance development of retail staff
- Supporting kitchen operations when required, including food preparation, maintaining cleanliness standards, and assisting the kitchen team during busy periods
What we’re looking for:
- Proven experience in retail, hospitality, kitchen, or a supervisory role
- A warm, approachable, and confident leadership style
- A passion for food, drink, and high-quality produce
- Strong communication and team coaching skills
- Commercial awareness and the ability to drive sales through excellent service
- Reliability, organisation, and a proactive, hands-on approach
- Flexibility and willingness to support both retail and kitchen operations
- Pride in presentation, attention to detail, and high standards
What you’ll get:
- Competitive pay
- Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
- Ongoing training and development, including leadership, product knowledge, and customer service skills
- Opportunities to progress within a respected hospitality group
- A supportive, inclusive team culture
- Extra holiday allowance for length of service – up to 5 additional days after 5 years
- Access to discounts on hundreds of retailers, health, entertainment, travel & more
If you’re passionate about food, people, and leading a high-performing team, apply now and take the next step in your career with Rick Stein.
Supervisor in Padstow employer: Stein's Deli
Contact Detail:
Stein's Deli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Padstow
✨Tip Number 1
Get to know the company! Before your interview, dive into Rick Stein's values and what makes them tick. This way, you can show off your passion for their food and hospitality during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with leading a team and delivering top-notch customer service.
✨Tip Number 3
Show your personality! When you meet the team, let your warm and approachable side shine through. They want to see how you’ll fit into their culture, so be yourself and share your love for food!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Supervisor in Padstow
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and quality ingredients shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the culinary experience we offer at Rick Stein.
Highlight Your Leadership Skills: As a Retail Supervisor, you'll be leading a team, so make sure to showcase any previous experience in coaching or managing others. Share specific examples of how you've motivated your team to deliver outstanding customer experiences.
Be Detail-Oriented: Attention to detail is key in our business. When crafting your application, pay close attention to your spelling and grammar. A well-presented application reflects the high standards we uphold at Rick Stein.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Stein's Deli
✨Know Your Seafood
Brush up on your knowledge of seafood, sauces, and wines before the interview. Being able to discuss these topics confidently will show your passion for food and help you connect with the interviewers at Rick Stein Group.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your warm and approachable leadership style, and be ready to discuss how you motivate and develop your team to deliver outstanding customer experiences.
✨Demonstrate Flexibility
Since the role involves supporting both retail and kitchen operations, be prepared to discuss your experience in both areas. Share specific instances where you've adapted to different roles or tasks, showcasing your hands-on approach.
✨Emphasise Customer Service Skills
Rick Stein Group values exceptional customer service, so come armed with examples of how you've gone above and beyond for customers. Discuss your commercial awareness and how you've driven sales through excellent service in previous roles.