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- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join the Rick Stein Group, known for quality seafood and genuine hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts, and ongoing training.
- Other info: Flexible role with opportunities for progression and a supportive team culture.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Experience in retail or hospitality with strong leadership and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
At Rick Stein Group, we’re passionate about fresh seafood, quality ingredients, and sharing our love of food with every guest — whether they’re dining with us, visiting our delicatessen, or shopping in our retail space. We’re now looking for a motivated and customer-focused Retail Supervisor to lead our retail team and help deliver an exceptional customer experience. This role will also include supporting kitchen operations when required, so flexibility and a hands‑on approach are essential.
If you enjoy coaching others, delivering excellent service, and taking pride in a well‑run, high‑performing environment, we’d love to hear from you.
What you’ll be doing:- Supervising daily retail operations, ensuring smooth and efficient service
- Leading, motivating, and developing your team to deliver outstanding customer experiences
- Welcoming customers and providing expert product knowledge on seafood, sauces, wines, and gift items
- Supporting sales through upselling, recommendations, and exceptional service
- Managing tills, cash handling, and stock control accurately
- Overseeing merchandising, displays, stock rotation, and maintaining presentation standards
- Supporting deliveries, stock organisation, and inventory management
- Upholding the Rick Stein brand standards in service, quality, and cleanliness
- Assisting with recruitment, onboarding, and performance development of retail staff
- Supporting kitchen operations when required, including food preparation, maintaining cleanliness standards, and assisting the kitchen team during busy periods
- Proven experience in retail, hospitality, kitchen, or a supervisory role
- A warm, approachable, and confident leadership style
- A passion for food, drink, and high-quality produce
- Strong communication and team coaching skills
- Commercial awareness and the ability to drive sales through excellent service
- Reliability, organisation, and a proactive, hands‑on approach
- Flexibility and willingness to support both retail and kitchen operations
- Pride in presentation, attention to detail, and high standards
- Competitive pay
- Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
- Ongoing training and development, including leadership, product knowledge, and customer service skills
- Opportunities to progress within a respected hospitality group
- A supportive, inclusive team culture
- Extra holiday allowance for length of service – up to 5 additional days after 5 years
- Access to discounts on hundreds of retailers, health, entertainment, travel
Supervisor in Cornwall employer: Stein's Deli
Contact Detail:
Stein's Deli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Cornwall
✨Tip Number 1
Get to know the company inside out! Research Rick Stein Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their food and hospitality.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Retail Supervisor role and be ready to share examples of your leadership and customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Rick Stein brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Cornwall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and hospitality shine through. Share any experiences you have that highlight your enthusiasm for quality ingredients and exceptional service. We want to see that you're as passionate about our products as we are!
Highlight Your Leadership Skills: As a Retail Supervisor, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated or developed others, and how you’ve created a positive environment. We’re looking for someone who can inspire their team!
Be Specific About Your Experience: Don’t just list your previous jobs; give us the juicy details! Explain how your past roles relate to this position, especially in retail or hospitality. Mention any specific achievements or challenges you overcame that demonstrate your skills and reliability.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. Plus, it shows us you’re keen to join the Rick Stein family!
How to prepare for a job interview at Stein's Deli
✨Know Your Seafood
Brush up on your knowledge of seafood, sauces, and wines before the interview. Being able to discuss these topics confidently will show your passion for the role and impress the interviewers at Rick Stein Group.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching style and how you motivate others to deliver exceptional customer experiences. This is key for a Retail Supervisor position.
✨Demonstrate Flexibility
Be ready to discuss your hands-on approach and willingness to support both retail and kitchen operations. Share specific instances where you've adapted to changing situations or taken on additional responsibilities.
✨Emphasise Customer Service
Think of examples where you've gone above and beyond for customers. The Rick Stein Group values genuine hospitality, so showcasing your commitment to excellent service will resonate well with them.