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- Tasks: Lead the Airport Hospitality Team and ensure smooth operations in a vibrant environment.
- Company: Join CAVU, a dynamic company transforming airport experiences worldwide.
- Benefits: Enjoy discounts, career development, meals on duty, and a pension scheme.
- Why this job: Make a real impact in hospitality while working in a fast-paced airport setting.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Great opportunities for growth with the UK's largest Airport Operator.
The predicted salary is between 25700 - 30800 £ per year.
Based at East Midlands Airport
Fixed Term Contract (until 31st October 2026)
40 hours per week
£30,796.56 per annum
Why CAVU?
For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers. Together, we can reach new heights. Together, we are CAVU.
The role
We are currently recruiting for a Duty Manager to join our Airport Hospitality Team.
Duties will include:
- Being the point of escalation, as the senior manager on site, for any complaints within the lounge
- Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team
- Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies
- Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy
- Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol
- Responsible for the correct handling of waste in line with Lounge and airport requirements
- To assist with the preparing of staff rotas, timesheets and absence administration
- Responsible for any other reasonable requests as designated by management
What will make you successful in the role?
- A solid background in the hospitality sector, with a proven track record
- Experience of managing catering teams either in house or via contracted providers
- Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
- Computer literacy on mainstream PC applications including Microsoft office
- Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
- Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
- Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
- Food Hygiene level 3 or above would be an advantage
- Know the key principles of risk assessment and how to identify, plan for minimise risks to the service and operation
Benefits:
As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Meals on duty
How do I apply?
Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.
Duty Manager in London employer: Steiner AG Zürich
Contact Detail:
Steiner AG Zürich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality sector, especially those who work at airports. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching CAVU and its values. Show us you understand our mission to create seamless travel experiences. Tailor your answers to reflect how your experience aligns with our goals.
✨Tip Number 3
Practice common interview questions, but don’t just memorise answers. We want to see your personality shine through! Be ready to share specific examples from your past that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the CAVU team.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in hospitality and any relevant management roles. We want to see how your background aligns with what we’re looking for!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for CAVU and how your skills can help us create seamless travel experiences. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Whether it’s managing budgets or leading a team, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Steiner AG Zürich
✨Know Your Stuff
Make sure you understand the role of a Duty Manager inside out. Familiarise yourself with CAVU's operations, especially their hospitality venues and how they enhance passenger experiences. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a challenging situation. Highlight how you inspired and motivated your team, especially in high-pressure environments, as this is crucial for the role.
✨Brush Up on Food Hygiene Knowledge
Since food hygiene is a key responsibility, ensure you're up to date with the latest regulations and best practices. If you have a Food Hygiene Level 3 qualification, be ready to discuss how you've implemented these standards in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about CAVU’s culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career aspirations.
