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- Tasks: Welcome guests, maintain lounge standards, and provide top-notch customer service.
- Company: CAVU enhances travel experiences with award-winning airport lounges and innovative technology.
- Benefits: Enjoy discounts, a pension scheme, career growth, and free shuttle services.
- Why this job: Join a dynamic team in a vibrant environment that values customer satisfaction and teamwork.
- Qualifications: Customer service experience, teamwork skills, and a willingness to work flexible shifts required.
- Other info: Must be 18+ for alcohol service; shifts may start as early as 3am.
The predicted salary is between 24000 - 36000 £ per year.
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For airports, for partners, for people. We are CAVU.
Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands – who together drive market leading passenger spend for airports across the world – we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.
More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Together, we can reach new heights. Together, we are CAVU
About the role:
We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
About you:
We are looking for someone who has/is:
- A solid background in general customer service, hospitality or retail
- A team player with an absolute first-class approach to customer service
- Numerical and analytical skills
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Willing to work on a flexible basis
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.
- As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Free shuttle bus (A1 Flyer) from the city centre to the airport
How do I apply?
Please submit your up-to date CV.
Advert will close once sufficient applications are received.
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Hospitality Host employer: Steiner AG Zürich
Contact Detail:
Steiner AG Zürich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with the specific services and offerings of CAVU's lounges. Understanding what makes their lounges unique will help you engage confidently during interviews and demonstrate your genuine interest in providing exceptional customer service.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. Connect with current employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare for potential situational questions by thinking of examples from your past experiences where you provided excellent customer service or resolved conflicts. This will showcase your problem-solving skills and ability to work under pressure, both crucial for a Hospitality Host.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns, as the role requires early mornings and late evenings. Showing that you are adaptable and willing to meet the demands of the job will make you a more attractive candidate.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hospitality Host position. Understand the key responsibilities and required skills, such as customer service experience and numerical skills.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Use specific examples that demonstrate your ability to provide excellent service and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of CAVU's mission. Mention how your background aligns with their values and how you can contribute to creating enjoyable travel experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Steiner AG Zürich
✨Showcase Your Customer Service Skills
As a Hospitality Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to creating enjoyable experiences.
✨Familiarise Yourself with the Company
Research CAVU and its services thoroughly. Understand their mission of providing seamless travel experiences and be ready to discuss how your values align with theirs. This shows genuine interest and helps you stand out.
✨Demonstrate Teamwork
Being a team player is essential in this role. Think of instances where you successfully collaborated with others to achieve a common goal. Highlighting your teamwork skills will show that you can contribute positively to the Airport Hospitality Team.
✨Prepare for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to adjust your schedule or work under different conditions.