Hospitality Host in Edinburgh

Based at Edinburgh Airport, this is a permanent contract for 30 hours per week with a salary of £19,099.93 per annum.

Why CAVU?

For airports, for partners, for people. We are CAVU, formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands. Together, we drive market leading passenger spend for airports across the world, addressing evolving passenger needs today and exceeding them as we move forward into tomorrow.

Our name is taken from the aviation meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU represents our proud aviation heritage, our drive to push boundaries, and the essence of creating seamless, enjoyable travel experiences for airport passengers.

The role

We currently have an exciting opportunity to join our Hospitality Team here at Edinburgh Airport. Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges, ensuring a world class level of customer service.
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out required Daily, Weekly and Monthly standards checks.
• Deal with and report on any discrepancies, together with recommendations for solutions.
• Maintain accurate records of all Lounge customers including consolidators, direct bookings and airline customers.
• Maintain a database of all bookings and suggest improvements to computer records.
• Take payments for direct bookings and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages according to product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge, ensuring a high standard of hygiene.
• Maintain stock levels and replenish food and beverage buffet service in the lounge.
• Dispose of waste, including recycling, in the appropriate manner.
• Provide assisted service to guests during their stay with business services.
• Perform ‘back of house’ duties when catering staff members are not present or busy.
• Work flexibly to the rota, with shifts typically confirmed at least two weeks in advance.

What will make you successful in the role?

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery.
• A team player with a first-class approach to customer service.
• Experience in flexibility across long trading days.
• Numerical and analytical skills to process and interrogate data.
• Computer literate on mainstream PC applications including Microsoft Office.
• Experience of working on own initiative and building beneficial relationships.
• Experience in a similar hospitality/lounge setting would be beneficial.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy. You will be required to work a range of shifts, with early shifts starting as early as 3.30am and late shifts finishing as late as 10.00pm. Our Lounges are open 7 days a week.

Benefits:

• Free on-site parking whilst on duty.
• Access to our employee rewards portal with discounts and savings.
• 24-hour Employee Assistance Programme.
• On-site discounts and heavily discounted staff shop.
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Meals on duty.
• Uniform provided.

How do I apply?

Please submit your up-to-date CV and a covering letter via our website detailing how you meet the role criteria. The advert will close once sufficient applications are received.