At a Glance
- Tasks: Provide top-notch tech support and troubleshoot hardware/software issues on-site.
- Company: Join a dynamic team in a global tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative culture with a focus on teamwork and innovation.
- Why this job: Make a real difference by solving tech problems and helping users thrive.
- Qualifications: 2-3 years of tech support experience and strong communication skills.
The predicted salary is between 60000 - 90000 £ per year.
Responsibilities
- Provide support that consistently meets or exceeds customer expectations.
- Identify, analyze, and repair product failures. Order and replace parts as needed.
- Support and maintain user account information including rights, security and systems groups.
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
- Provide troubleshooting and problem resolution support for all managed devices.
- Coordinate with third-party vendors to resolve hardware and software problems, as required.
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite.
- Interface with hardware and software vendors for planning and problem resolution.
- Interface with manufacturers and third-party vendors for technical assistance.
- Execute the installation of PCs, peripherals and LAN-based equipment.
- Move workstations, peripherals and telecommunications equipment, as required.
- Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's.
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.
- Test completed IMAC's and verify acceptance by end user.
- Document changes to inventory use and configuration.
- AV and Conference support with software such as MTR or Cisco rooms.
Requirements
- Operational ICT procedures and processes regarding the delivery of contracted services.
- ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
- You are familiar with the System Management tools like ServiceNow for ticket handling.
- You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
- You have approximately 2-3 years of experience in the domain.
- You have strong ability to address business challenges and opportunities with customer focus.
- You have analytical thinking skills and creative approach to problem solving.
- You have excellent communication skills.
- You are a good team member and collaborator.
- Fluent in local language.
Deskside Technician in Wigan employer: Stefanini
As a Deskside Technician, you will thrive in a dynamic work environment that prioritises customer satisfaction and teamwork. Our company offers comprehensive training and development opportunities, ensuring you grow your skills while working alongside a diverse team of professionals. Located in a vibrant area, we foster a culture of collaboration and innovation, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Technician in Wigan
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stefanini values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stefanini might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stefanini!
✨Direct Apply to Stefanini
Let's not forget to apply directly through the Stefanini website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Technician in Wigan
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stefanini.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stefanini. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stefanini
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
