Junior Deskside Technician in London

Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

• Support the 1st and 2nd level support teams in addressing escalated support requests.
• Collaborate with the client to deploy patches on all machines (excluding servers).
• Assist in validating and implementing updates for business applications on the current master image.
• Help validate the master on all new machines, especially during the acquisition of new models.
• Perform initial diagnosis of network issues, qualifying them for escalation to the appropriate support group or network provider.
• Participate in testing to validate infrastructure changes in collaboration with client providers.
• Support the 3rd level in system architecture by:

• Testing and documenting changes according to client instructions/procedures.
• Assisting in maintaining postmaster scripts (VBS, DOS, PowerShell) for the installation of new applications and updates.
• Helping to test and adapt master scripts for installation on new machines.

Job Requirements

• Familiarity with PowerShell and knowledge of Windows server environments is a plus.
• Basic understanding of Microsoft Office 365, Windows OS, DOS, and VBS.
• MS certification is a plus, but not mandatory.
• Some experience during a transition phase is desirable; ITIL certification is a bonus.
• Understanding of backup/restore tools is preferred.
• Introductory knowledge of virtualization, networking, and telecommunications.
• Familiarity with Microsoft Active Directory, user profiles, security groups, and permissions for MS Windows is beneficial.
• Understanding of connectivity technologies (ADSL, UMTS, ISDN, WiFi) is a plus.
• A keen interest in artificial intelligence and a desire to explore our internal SAI Library tool would be advantageous.
• Strong customer-facing and interpersonal skills.
• Ability to think independently and proactively.
• Willingness to build relationships within the team and across the organization.
• Personal resilience and the ability to complete tasks within deadlines.
• Good time management and prioritization skills.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer:

• Competitive salary and benefits package including monthly absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.