At a Glance
- Tasks: Provide top-notch IT support and hands-on assistance in a fast-paced environment.
- Company: Join an ambitious company leading the way in the tech industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting role with diverse challenges and career advancement potential.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse position.
The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner.
You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Responsibilities: Provide support that consistently meets or exceeds customer expectations; Identify, analyze, and repair product failures.
Order and replace parts as needed; Support and mai...
