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For Companies At a Glance
- Tasks: Provide top-notch IT support for clients, both in-person and remotely.
- Company: Join a global IT services leader with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, health perks, extra vacation days, and training opportunities.
- Why this job: Make a real difference by solving tech issues and supporting clients daily.
- Qualifications: Strong customer service skills and a knack for troubleshooting tech problems.
- Other info: Be part of a multicultural team and grow your career in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Specialist (End-User Support)
Location: London, England, United Kingdom (Hammersmith, Slough, Grays)
Employment type: Contract
Senior level: Entry level
Job function: Information Technology
Industries: IT System Training and Support
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client's desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Please note this is a 12‑month fixed‑term contract.
Responsibilities
- Provide swift and professional deskside IT support for both Windows and MAC.
- Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels.
- Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk.
- Collaborate with other support groups across global locations to help troubleshoot client issues.
- Utilize tools for building, monitoring and troubleshooting client devices.
- Participate in disaster recovery testing exercises.
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations.
- Write technical support and client documentation in the form of Knowledgebase articles.
- Meet or exceed expected customer service levels.
- Other duties as assigned by the Level 2 Support Manager.
Requirements
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach.
- Proven ability to prioritise tasks and issues according to the business impact.
- Good written and verbal communication skills.
- Good time management skills.
- Able to work under high pressure.
- Strong organisational and analytical skills.
- Ability to multi‑task and work under pressure.
- Ability to work autonomously and within a team.
- Flexible and proactive with a "will‑do" attitude.
- Takes responsibility and follows through on issues to closure and root‑cause resolution.
- Demonstrable desire to achieve.
It is best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
What we offer
- Competitive salary and benefits package.
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance applied according to company policy.
- Extra vacation days.
- Opportunities to learn and develop: training programs.
- Personalised career path within the organisation.
- Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries with over 70 offices located throughout the world. We have become the preferred partner of many small‑to‑midsize local and regional companies. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Deskside Technician employer: STEFANINI UK LTD
Contact Detail:
STEFANINI UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting abilities during interviews. Bring examples of how you've resolved issues in the past, and don’t shy away from discussing your customer service approach.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Deskside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Technician role. Highlight your IT support experience, especially in a financial environment, and showcase your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled technical issues and provided excellent support. Remember, we love a proactive attitude!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication prowess. Keep it clear, concise, and professional. We want to see that you can convey technical information effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at STEFANINI UK LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and MAC support. Be ready to discuss troubleshooting methods and any relevant tools you've used in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, prepare examples of how you've successfully helped clients in the past. Think about specific situations where you turned a frustrated user into a satisfied one. This will highlight your ability to communicate effectively and maintain a positive attitude under pressure.
✨Practice Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice explaining how you would approach common IT issues or escalations. This will demonstrate your analytical skills and your ability to think on your feet, which are crucial for a Deskside Technician.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so be prepared to talk about your experience working in teams. Share examples of how you've worked with others to resolve issues or improve processes. This will show that you can thrive both independently and as part of a team.
