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- Tasks: Provide deskside support for Windows and MAC systems in a fast-paced environment.
- Company: Global IT services company focused on service excellence.
- Benefits: Competitive salary, private health scheme, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Proven technical support experience and excellent customer service skills.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A global IT services company is seeking an IT Support Technician to provide deskside support for both Windows and MAC systems in a fast-paced financial environment. You will troubleshoot and resolve desktop issues, manage tickets from the Helpdesk, and contribute to service excellence.
The ideal candidate will have:
- a proven track record in technical support,
- excellent customer service skills,
- the ability to work autonomously.
A competitive salary and benefits package is offered, including a private health scheme and opportunities for professional development.
Deskside Technician - 2nd Line IT Support (12-Month) in City of London employer: STEFANINI UK LTD
Contact Detail:
STEFANINI UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician - 2nd Line IT Support (12-Month) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in financial environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved tricky desktop issues before – it’ll show you’re the real deal.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for roles that fit your skills and aspirations perfectly!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in providing excellent service.
We think you need these skills to ace Deskside Technician - 2nd Line IT Support (12-Month) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with both Windows and MAC systems. We want to see how you've tackled technical support issues in the past, so don’t hold back on those examples!
Show Off Your Customer Service Skills: In a fast-paced environment like ours, excellent customer service is key. Share specific instances where you’ve gone above and beyond to help a user or resolve an issue quickly.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re the perfect fit for the Deskside Technician role without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at STEFANINI UK LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and MAC systems. Be ready to discuss common issues and troubleshooting steps you've taken in the past. This will show that you’re not just familiar with the systems, but that you can handle them like a pro.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in previous roles. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Ticket Management Experience is Key
Familiarise yourself with ticket management systems if you haven’t already. Be ready to explain how you prioritise and manage tickets effectively, especially in a fast-paced environment. This will demonstrate your ability to stay organised under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice answering questions like, 'What would you do if a user can't access their email?' This will help you think on your feet and showcase your technical expertise.
