Senior Deskside Technician

Responsibilities

• Identify, analyse, and repair product failures.
• Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
• Provide troubleshooting and problem resolution support for all network devices.
• Coordinate with third-party vendors to resolve hardware and software problems, as required.
• Install and test replacement parts when requested by resolver-groups.
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite.
• Interface with hardware and software vendors for planning and problem resolution.
• Interface with manufacturers and third-party vendors for technical assistance.
• Execute the installation of PCs, peripherals and LAN-based equipment.
• Assist with setting up security, file access and other administrative procedures associated with moves.
• Move workstations and peripherals, as required.
• Ensure that connectivity issues are addressed for installations.
• Move telecommunications equipment, as required.
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes).
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.
• Test completed IMAC's and verify acceptance by end user.
• Document changes to inventory use and configuration.

Requirements

• Ability to resolve Win10 & Win11 operating system errors.
• Excellent proven track record supporting clients in a financial environment.
• Network troubleshooting skills & knowledge required (intermediate).
• Proficient in Microsoft Office 365.
• Prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere.
• Experience building and configuring images in SCCM (training will be provided).
• Experience troubleshooting or configuring Group Policy.
• Determine and recommend which products or services best fit the customers' needs.
• Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines.
• Able to document support processes and procedures so they can be reused by support team.
• Minimum of 3 Years' experience in an IT Support Role.
• Ability to communicate technical information to non-technical audiences.
• Strong sense of customer service.
• Knowledge of Microsoft Active Directory.
• Knowledge of Citrix and SCCM.
• Good organizational skills.
• Excellent Verbal and Written Communication Skills.
• Ability to multitask.
• Team focused.

Benefits

• Competitive salary and benefits package.
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy.
• Opportunities to learn and develop: training programs.
• Personalized career path within the organization.
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!