At a Glance
- Tasks: Provide face-to-face IT support and manage hardware installations in a dynamic environment.
- Company: Join an ambitious company leading the way in IT support services.
- Benefits: Enjoy a competitive salary, private health scheme, and monthly bonuses.
- Other info: Opportunities for training and personalised career development await you.
- Why this job: Make a real impact while developing your skills in a multicultural team.
- Qualifications: 2-3 years in ICT, strong tech knowledge, and excellent English skills.
The predicted salary is between 30000 - 40000 £ per year.
Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
Job Responsibilities
- Face‑to‑face IT support of users.
- Hardware installation, movement and de‑installation.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.).
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
- Small project management related to new hardware or software installation.
- Software, patches and updates installation using MS SCCM.
Qualifications
- 2–3 years of experience in a technical ICT environment.
- General end‑user technology knowledge.
- End‑user workspace platforms (discovery, asset management, client management).
- End‑user Microsoft platforms (Active Directory, Office, SCCM).
- ITSM tool set (ticket management software) preferred.
- A strong enthusiasm for artificial intelligence is a nice to have.
- Soft skills: planning and organizing; attention to detail; problem solving; analysis; flexibility; customer sensitivity; technical writing skills.
- Excellent English – written and spoken.
Benefits
- Competitive salary and benefits package including monthly absence‑free bonus.
- Private health scheme including private medical, dental, optical and holiday travel.
- Insurance applied according to company policy.
- Opportunities to learn and develop: training programs.
- Personalised career path within the organisation.
- Exposure to an international environment as part of a multicultural team spread across Europe.
Equality, Diversity & Inclusion
We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage the importance of being yourself and are committed to an inclusive workplace.
Junior Deskside Technician in London employer: Stefanini, Inc
Join a dynamic and ambitious company as a Junior Deskside Technician, where you will thrive in a fast-paced environment that prioritises exceptional customer service and hands-on IT support. With a competitive salary, comprehensive health benefits, and personalised career development opportunities, you will be part of a multicultural team that values diversity and inclusion, ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Deskside Technician in London
✨Tip Number 1
Get ready to shine in interviews! Research the company and its culture, so you can show how your skills align with their mission. We want you to demonstrate your enthusiasm for the role and how you can contribute to their ambitious goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers, especially around customer service and technical support scenarios. We suggest doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, projects, or company culture. This shows your genuine interest and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. We believe this small gesture can make a big impact on how they remember you.
We think you need these skills to ace Junior Deskside Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior Deskside Technician role. Highlight your relevant experience in IT support, especially any hands-on work with hardware and software that matches our job description.
Show Off Your Soft Skills:We love a tech whiz, but don’t forget to showcase your soft skills too! Mention your problem-solving abilities, attention to detail, and customer service experience to show us you’re a well-rounded candidate.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining StudySmarter and how your background makes you a perfect fit for our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Stefanini, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially in the context of MS Windows 10 and MS Office 365. Be ready to discuss your experience with diagnosing issues and installing updates, as this will show your technical prowess.
✨Show Off Your Customer Service Skills
Since the role involves face-to-face IT support, think of examples where you've provided excellent customer service. Highlight your ability to communicate clearly and empathetically, as this is crucial for keeping users happy and resolving their issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and attention to detail.
✨Be Ready for a Fast-Paced Environment
This job is all about adapting quickly to changes. Think of instances where you've successfully managed multiple tasks or projects simultaneously. Showing that you can thrive under pressure will make you stand out as a candidate who fits well in their dynamic setting.
