At a Glance
- Tasks: Provide top-notch IT support and solve complex issues in a fast-paced environment.
- Company: Join an ambitious tech company leading the industry with a diverse team.
- Benefits: Enjoy competitive salary, private health scheme, and personalised career development.
- Other info: Be part of a multicultural team and explore exciting opportunities across Europe.
- Why this job: Make a real impact while expanding your skills in a dynamic workplace.
- Qualifications: Expertise in Microsoft Office 365, Windows OS, and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Key Responsibilities
- Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
- Help the 1st and 2nd level support to resolve escalated support requests;
- Deploy patches on all machines (excluding servers) in collaboration with client;
- Validate and implement updates of business applications on the current master image;
- Validate the master on all new machines in case of acquisition of new model of machines;
- Support and document IOS issues (iPhone/iPad);
- Perform first diagnosis of network issues and qualify them - elevate them to the appropriate support group / network provider;
- Perform tests to validate changes of infrastructure in collaboration with client providers;
- Cover the 3rd level support of the system architecture - which means: Test and document changes according to client instructions / procedures;
- Maintain postmaster scripts (VBS, DOS, PowerShell) for the installation of new applications and updates;
- Test and adapt the master scripts for the installation on the new machines;
- Take part in maintenance operations of the computer equipment with the support team;
- Create and maintain scripts to automate the installation of applications.
Requirements
- Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
- Knowledge of PowerShell, knowledge of Windows server, E‑mail systems, Microsoft Sharepoint;
- Knowledge of IOS, iPhone and iPad;
- Successful experiences of a transition phase, ideally ITIL certified;
- Knowledge on backup / restore tool is required;
- Advanced knowledge of virtualization, networking and telecommunications;
- Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows;
- Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
- A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
- Excellent customer‑facing skills and interpersonal skills;
- Independent and proactive thinking;
- Relationship builder both within the team and across the entire organization;
- Personal resilience and ability to complete projects within tight deadlines;
- Good time management and prioritization practices.
What We Offer
- Competitive salary and benefits package;
- AFB bonus;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Insurance that are applied according to company policy;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself!
This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.
Executive Support Technician in London employer: Stefanini, Inc
Join the Stefanini Group as an Executive Support Technician and be part of a dynamic, fast-paced environment where your career can flourish alongside our ambitious growth. We offer a competitive salary, comprehensive benefits including private health schemes, and personalised career development opportunities within a diverse and inclusive team that spans across Europe, ensuring you have the support and resources to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your expertise in Microsoft Office 365, PowerShell, and any other relevant tech skills. This can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Executive Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Executive Support Technician role. Highlight your expertise in Microsoft Office 365, Windows OS, and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining us at StudySmarter and how your proactive thinking and customer-facing skills will contribute to our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can demonstrate their ability to find sustainable solutions and avoid recurring problems.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our ambitious team.
How to prepare for a job interview at Stefanini, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows OS, and PowerShell. Be ready to discuss how you've used these tools in past roles, especially in solving complex issues or automating tasks.
✨Show Off Your Customer Service Skills
Since this role involves a high level of customer service, prepare examples of how you've successfully handled customer queries or escalated support requests. Highlight your interpersonal skills and how you build relationships within a team.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk through specific instances where you've identified recurring issues and implemented sustainable solutions. This will showcase your proactive thinking and ability to work under pressure.
✨Familiarise Yourself with the Company Culture
Research the company’s values and diversity initiatives. Being able to align your personal values with theirs can make a strong impression. Show that you're not just a tech whiz but also a great fit for their team environment.
