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- Tasks: Provide face-to-face IT support and manage hardware installations in a dynamic environment.
- Company: Join an ambitious company leading the way in IT support services.
- Benefits: Enjoy a competitive salary, private health scheme, and monthly bonuses.
- Other info: Personalised career paths and training opportunities await you!
- Why this job: Make a real impact while developing your skills in a multicultural team.
- Qualifications: 2-3 years in ICT, with a passion for technology and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
Job Responsibilities:
- Face‑to‑face IT support of users.
- Hardware installation, movement and de‑installation.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.).
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
- Small project management related to new hardware or software installation.
- Software, patches and updates installation using MS SCCM.
Qualifications:
- 2–3 years of experience in a technical ICT environment.
- General end‑user technology knowledge.
- End‑user workspace platforms (discovery, asset management, client management).
- End‑user Microsoft platforms (Active Directory, Office, SCCM).
- ITSM tool set (ticket management software) preferred.
- A strong enthusiasm for artificial intelligence is a nice to have.
- Soft skills: planning and organizing; attention to detail; problem solving; analysis; flexibility; customer sensitivity; technical writing skills.
- Excellent English – written and spoken.
Benefits:
- Competitive salary and benefits package including monthly absence‑free bonus.
- Private health scheme including private medical, dental, optical and holiday travel.
- Insurance applied according to company policy.
- Opportunities to learn and develop: training programs.
- Personalised career path within the organisation.
- Exposure to an international environment as part of a multicultural team spread across Europe.
Equality, Diversity & Inclusion: We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage the importance of being yourself and are committed to an inclusive workplace.
Junior Deskside Technician employer: Stefanini, Inc
Contact Detail:
Stefanini, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Deskside Technician
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have a lead on that Junior Deskside Technician role you’re after.
✨Tip Number 2
Practice your face-to-face support skills. Set up mock scenarios with friends or family where you can troubleshoot common IT issues. This will help you feel more confident when it comes to real-life customer interactions.
✨Tip Number 3
Don’t forget to showcase your soft skills! When you get the chance to chat with potential employers, highlight your problem-solving abilities and customer sensitivity. These traits are just as important as your technical skills.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Junior Deskside Technician
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are excited about technology and eager to help others. A bit of personality can go a long way in making your application stand out.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills in hardware support and customer service align with what we do at StudySmarter. Don’t just send a generic CV!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements and skills. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Stefanini, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially in the context of MS Windows 10 and MS Office 365. Be ready to discuss your experience with diagnosing issues and installing updates, as this will show your technical prowess.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face IT support, practice how you would handle customer interactions. Think of examples where you've provided excellent service or resolved a tricky issue for a user. This will demonstrate your ability to connect with users and solve their problems effectively.
✨Prepare for Problem-Solving Questions
Expect questions that test your analytical skills and flexibility. Prepare scenarios where you've had to think on your feet or adapt to changing situations. This will highlight your problem-solving abilities, which are crucial in a fast-paced environment.
✨Emphasise Your Soft Skills
Don't forget to showcase your planning, organising, and attention to detail. These soft skills are just as important as your technical knowledge. Have specific examples ready that illustrate how you've used these skills in previous roles.