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- Tasks: Provide top-notch IT support and troubleshoot desktop issues for clients.
- Company: Join the global Stefanini Group, a leader in IT consulting.
- Benefits: Enjoy competitive pay, flexible work options, and career growth opportunities.
- Why this job: Make a real difference by helping clients with cutting-edge technology solutions.
- Qualifications: 5 years of desktop support experience and strong communication skills required.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Join us to co-create solutions for a better future!
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client's desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager.
Job Requirements:
- Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows 11 Migration.
- Hardware / Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking / Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Good time management skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
Dress Code: Business casual
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence.
Desktop Support Specialist employer: Stefanini, Inc
Contact Detail:
Stefanini, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Desktop Support Specialist role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to showcase your troubleshooting abilities. Practice common interview questions and think of examples from your past experiences that highlight your customer service skills.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Stefanini Group.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Just keep it short and sweet!
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Specialist role. Highlight your relevant experience, especially in troubleshooting and customer service, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've provided excellent IT support in the past, and don’t forget to show your enthusiasm for joining our team!
Show Off Your Technical Skills: We want to see your technical prowess! Be sure to mention your experience with Windows 7, 10, 11, and MAC OS, as well as any ticketing systems you've used. This will help us understand your capabilities right away.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to process your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Stefanini, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 7, 10, 11, and MAC OS. Be ready to discuss your hands-on experience with troubleshooting printers, PCs, and laptops, as well as any specific tools you've used in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, prepare examples of how you've successfully handled client issues in the past. Think about times when you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems like ServiceNow. Be prepared to explain how you've used these systems to track and resolve issues efficiently, as this will be a key part of your role.
✨Practice Your Communication Skills
Strong communication is crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to interact with clients who may not have a tech background. Role-playing with a friend can help!
