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- Tasks: Provide hands-on IT support and enhance user experience in a dynamic environment.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy a collaborative culture, growth opportunities, and a chance to make an impact.
- Why this job: Be at the forefront of technology and help shape the future of IT support.
- Qualifications: 2-3 years in a technical ICT role with strong customer service skills.
- Other info: Diversity and inclusion are core values; we celebrate individuality and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job responsibilities:
- Face to Face IT support of users
- Hardware installation, movement and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
- Small project management related with new hardware or software installation
- Software, patches and updates installation using MS SCCM
Requirements:
- 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization
- General End User technology knowledge
- End User Workspace platforms (discovery, asset management, client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (Ticket Management Software) preferred
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills; Excellent English Language, Written and Spoken
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message and we'll be happy to assist!
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us: We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Deskside Technician in Warrington employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician in Warrington
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you’ve helped someone solve a tech issue. Be ready to share these stories during your chat with them.
✨Tip Number 3
Don’t be shy about asking questions during the interview. It shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to assess if this is the right fit for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deskside Technician in Warrington
Some tips for your application 🫡
Show Your Tech Passion: When you're writing your application, let us see your enthusiasm for technology! Share any personal projects or experiences that highlight your interest and knowledge in IT support. We love candidates who are proactive and eager to learn.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in a technical ICT environment and any specific skills like MS Windows 10 or Office 365. This helps us see how you fit into our team!
Customer Service Skills Matter: Since this role is all about providing top-notch customer service, don’t forget to showcase your soft skills! Talk about times when you've successfully resolved issues or built strong relationships with users. We want to know how you handle real-world situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're serious about joining our ambitious team at Stefanini!
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software relevant to the role. Be prepared to discuss your experience with MS Windows 10, MS Office 365, and any ITSM tools you've used. This will show that you're not just a people person but also tech-savvy!
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you went above and beyond for a user. Highlight how you built relationships and resolved issues effectively. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing and solving technical problems. This will showcase your analytical skills and flexibility in handling unexpected challenges, which are crucial for a Deskside Technician.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they implement new technologies. This shows your genuine interest in the company and the role, plus it gives you a chance to assess if it's the right fit for you.
