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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join Stefanini, a global leader in IT services with 35 years of experience.
- Benefits: Enjoy a vibrant workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: 4 years of IT support experience, preferably in financial services; ITIL certification is a plus.
- Other info: Diversity and inclusion are at our core; we celebrate individuality!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users.
This is an exciting opportunity to join a forward-thinking company at the forefront of its industry. You will play a key role in ensuring the effective delivery of IT services and resolving technical issues efficiently.
Please note: Prior experience in a technical support role within the financial sector is essential for this position.
Regular Shift Pattern: 7 am-3 pm
Key Responsibilities:
- Deliver outstanding technical support that consistently meets or exceeds customer expectations
- Identify customer needs and recommend suitable products or services
- Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as necessary
- Manage and maintain user accounts, access rights, and group memberships
- Provide hands-on assistance for incidents escalated from Tier 1, 2, and 3 support, coordinating with resolver teams as needed
- Support and maintain all network hardware and devices
- Liaise with third-party vendors for troubleshooting and resolution of hardware/software problems
- Install PCs, peripherals, and LAN-based equipment
- Support administrative tasks related to workstation setups, including user security and file access
- Move and configure workstations, peripherals, and telecommunications hardware
- Document all changes to inventory, configurations, and system updates
Required Qualifications and Experience:
- 4 years of onsite IT support experience
- Mandatory: Previous experience in a tech support role within the financial services industry
- ITIL v3 Foundation Certification (preferred)
- Microsoft OS/Office certifications are a plus
- Advanced knowledge of Microsoft 365
- Basic scripting or coding skills (advantageous)
- Experience with iOS and Android devices
- Basic networking knowledge and understanding of Active Directory and permissions
- Excellent problem-solving skills, team spirit, and analytical thinking
- Strong communication and interpersonal skills
- Customer-focused mindset with high stress tolerance and adaptability
- Proven ability to thrive in a high-speed, ever-changing tech environment
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us: We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us!
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the specific challenges and technologies used in this industry will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your ITIL v3 Foundation knowledge. Since it's preferred for this position, being able to discuss ITIL principles and how they apply to service management can give you an edge over other candidates.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Prepare scenarios where you've successfully resolved technical issues, especially in high-pressure environments, to illustrate your capabilities.
✨Tip Number 4
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially within the financial sector. Use specific examples to demonstrate your problem-solving skills and customer service orientation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the financial services industry. Mention any relevant certifications, such as ITIL v3 or Microsoft OS/Office, and explain how they make you a strong candidate.
Highlight Technical Skills: In your application, emphasise your technical skills, including knowledge of Microsoft 365, basic scripting, and networking. Be sure to mention any experience with iOS and Android devices, as well as your familiarity with Active Directory.
Showcase Soft Skills: Don't forget to highlight your soft skills, such as communication, teamwork, and adaptability. These are crucial for a role that requires delivering outstanding customer service in a fast-paced environment.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in areas like Microsoft 365 and basic networking. Be prepared to discuss specific examples of how you've resolved technical issues in previous roles, particularly within the financial sector.
✨Demonstrate Customer Service Excellence
Since this role is heavily focused on customer support, be ready to share instances where you went above and beyond for a customer. Emphasise your ability to remain calm under pressure and your commitment to delivering high-quality service.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly, as this will demonstrate your analytical thinking and ability to troubleshoot effectively.
✨Familiarise Yourself with Company Culture
Research the company’s values and culture, especially their commitment to diversity and inclusion. Being able to align your personal values with those of the company can set you apart and show that you're a good fit for their team-oriented environment.
