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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join Stefanini, a global leader in IT services with over 35 years of experience.
- Benefits: Enjoy a vibrant workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values diversity and customer satisfaction.
- Qualifications: 5 years of IT support experience, preferably in financial services; certifications are a plus.
- Other info: We welcome applicants from all backgrounds and encourage a culture of inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. You will play a key role in ensuring the effective delivery of IT services and resolving technical issues efficiently.
Prior experience in a technical support role within the financial sector is essential for this position.
- Deliver outstanding technical support that consistently meets or exceeds customer expectations
- Troubleshoot, analyze, and repair hardware and software issues
- Manage and maintain user accounts, access rights, and group memberships
- Provide hands-on assistance for incidents escalated from Tier 1, 2, and 3 support, coordinating with resolver teams as needed
- Support and maintain all network hardware and devices
- Liaise with third-party vendors for troubleshooting and resolution of hardware/software problems
- Support administrative tasks related to workstation setups, including user security and file access
- Document all changes to inventory, configurations, and system updates
Requirements:
- 5 years of onsite IT support experience
- Previous experience in a tech support role within the financial services industry
- ITIL v3 Foundation Certification (preferred)
- Microsoft OS/Office certifications are a plus
- Advanced knowledge of Microsoft 365
- Basic scripting or coding skills (advantageous)
- Experience with iOS and Android devices
- Basic networking knowledge and understanding of Active Directory and permissions
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us!
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.
Technical Support Associate (Shift work) employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Associate (Shift work)
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in the financial sector, as this is essential for the position. Be prepared to share specific examples of how you've successfully resolved technical issues in a similar environment.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle difficult situations or exceed customer expectations. This will help you stand out as a service-oriented candidate.
✨Tip Number 4
If you have any ITIL v3 Foundation Certification or relevant Microsoft certifications, make sure to mention them during your discussions. These qualifications can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Technical Support Associate (Shift work)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially within the financial sector. Emphasise your hands-on skills and any certifications you hold, such as ITIL v3 or Microsoft OS/Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to troubleshoot technical issues. Mention specific examples from your past roles that demonstrate your problem-solving abilities and how you exceeded customer expectations.
Highlight Relevant Skills: In your application, clearly list your technical skills, including knowledge of Microsoft 365, basic scripting, and networking. Make sure to mention your experience with iOS and Android devices, as well as your understanding of Active Directory.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Microsoft 365, networking, and troubleshooting. Highlight any relevant certifications you hold, such as ITIL v3 or Microsoft OS/Office certifications, as these will demonstrate your qualifications for the role.
✨Demonstrate Customer Service Excellence
Since the role is customer-centric, share examples of how you've provided outstanding support in previous positions. Discuss specific instances where you exceeded customer expectations or resolved complex issues efficiently.
✨Familiarise Yourself with the Financial Sector
Given the importance of prior experience in the financial sector, brush up on industry-specific challenges and regulations. This knowledge will help you relate your past experiences to the needs of the company and show that you understand the environment you'll be working in.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the company's culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
