Technical Analyst - IT Service (Shift)

We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. You will play a key role in ensuring the effective delivery of IT services and resolving technical issues efficiently. Prior experience in a technical support role within the financial sector is essential for this position. Regular Shift patern:Deliver outstanding technical support that consistently meets or exceeds customer expectations Troubleshoot, analyze, and repair hardware and software issues; Manage and maintain user accounts, access rights, and group memberships Provide hands-on assistance for incidents escalated from Tier 1, 2, and 3 support, coordinating with resolver teams as needed Support and maintain all network hardware and devices Liaise with third-party vendors for troubleshooting and resolution of hardware/software problems Support administrative tasks related to workstation setups, including user security and file access Document all changes to inventory, configurations, and system updates 5 years of onsite IT support experience Previous experience in a tech support role within the financial services industry ITIL v3 Foundation Certification (preferred) Microsoft OS/Office certifications are a plus Advanced knowledge of Microsoft 365 Basic scripting or coding skills (advantageous) Experience with iOS and Android devices Basic networking knowledge and understanding of Active Directory and permissions or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us! Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.