Solution Engineer I - Field Services

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Stefanini EMEA

Solution Engineer I - Field Services

Full-Time On-site

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Job Description

Owns the end-to-end presales solution lifecycle for Field Services, translating client requirements into commercially viable, operationally deliverable and differentiated Local and Remote Technical Support solutions. Responsible for solution strategy, sizing, commercial alignment, technical proposals, client Bid Defence and the continued development and transformation of the Field Services portfolio.

Role Purpose

The Solution Engineer for Field Services is responsible for the end-to-end design, development and articulation of Field Services solutions for new and existing clients, with primary focus on Local Technical Support (LTS) and Remote Technical Support (RTS).

The role translates client requirements into commercially viable, operationally deliverable and differentiated solutions, working across Sales, Presales, Field Services Delivery, Business Units, Pricing and Digital Workplace Services. It owns the Field Services solution from initial opportunity qualification and requirements analysis through solution design, sizing, proposal development, client presentation and Bid Defence.

The role also contributes to the ongoing development and transformation of Stefanini's Field Services portfolio, ensuring services continue to evolve in response to client needs, market trends and new technology.

Key Responsibilities

Opportunity & RfP Analysis - Review and interpret client RfPs, RFIs and requirements, working with Sales, Presales and Business Units to qualify opportunities, establish Field Services scope and define the appropriate solution strategy.
Solution Design - Design Local and Remote Technical Support solutions, including operating models, resource structures, coverage, workflows, service integration and delivery approaches.
Sizing & Glide-Path Development - Develop and justify resource sizing, capacity models and service Glide-Paths, incorporating optimisation, automation, Shift-Left, remote resolution and other transformation opportunities.
Commercial Alignment - Work with Sales, Business Units and Pricing to ensure solutions are accurately costed, commercially competitive and aligned with the intended service design.
Delivery Validation - Collaborate with Field Services Delivery to validate solution feasibility, resource assumptions, operating models and service commitments before they are proposed to clients.
Technical Proposal Development - Own the Field Services technical response, articulating client needs, the proposed solution, Stefanini capabilities, value proposition, differentiators and transformation opportunities.
Client Engagement & Bid Defence - Present and defend solutions to clients, both remotely and face-to-face, addressing technical, operational, commercial, delivery and capability-related questions.
Consultative Solutioning - Lead exploratory client discussions and workshops to understand business and technical challenges, present relevant capabilities and rapidly develop potential solution approaches.
Service Development - Work with Digital Workplace Services, Transformation, Sales and Field Services Delivery to develop new or enhanced services in response to customer and market requirements.
Portfolio & Knowledge Management - Maintain and enhance Field Services technical collateral, standard solution content, service documentation and reusable proposal assets.

Key Stakeholders

Sales and Account Leadership
Presales and Solution Teams
Business Unit Leadership
Field Services Delivery
Pricing and Commercial Teams
Digital Workplace Services Practice
Digital Transformation teams
Client technical, operational and commercial stakeholders

Skills & Experience

At least 5 years of experience within the Local Operations division, ideally with previous exposure to solutioning and delivery of field services.
Detailed understanding of Local Technical Support and Remote Technical Support operating models.
Ability to analyse client requirements and develop appropriate solution components.
Written and spoken English fluency.
Able to write clear technical content for proposals and tailor existing material based on client needs.
Excellent client-facing presentation, workshop and Bid Defence capabilities.
Good understanding of commercial proposals, competitiveness and solution feasibility in local operations.
High interest in learning about resource sizing, capacity modelling and commercial solution development.
Ability to influence and collaborate across Sales, Presales, Delivery, Pricing and senior leadership.
Understanding of service transformation, automation, Shift-Left, proactive support and continual improvement.
Ability to translate emerging customer requirements into repeatable and deliverable service propositions.

Role Outcomes

The role is accountable for ensuring that Field Services solutions are:

Client-focused - addressing the customer's requirements and desired outcomes.
Deliverable - validated with Field Services Delivery and operationally achievable.
Commercially viable - appropriately sized, costed and competitive.
Differentiated - clearly demonstrating Stefanini's capabilities and value.
Transformational - incorporating a credible roadmap for optimisation and service evolution.
Reusable and scalable - contributing knowledge and solution assets back into the wider Field Services portfolio.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.