At a Glance
- Tasks: Provide onsite IT support and resolve technical issues for users.
- Company: Join Stefanini, a global IT services leader with over 35 years of experience.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Other info: Work in a vibrant, multicultural environment with opportunities for career growth.
- Why this job: Make a daily impact in a diverse team while developing your IT skills.
- Qualifications: 5+ years in onsite support; advanced MS Office 365 skills; customer-oriented mindset.
The predicted salary is between 30000 - 42000 € per year.
24 months fixed term.
Responsibilities:
- Identify, analyse, and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights, security and systems groups;
- Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Install and test replacement parts when requested by resolver-groups;
- Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and third-party vendors for technical assistance;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Assist with setting up security, file access and other administrative procedures associated with moves;
- Move workstations and peripherals, as required;
- Ensure that connectivity issues are addressed for installations;
- Move telecommunications equipment, as required;
- Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
- Test completed IMAC's and verify acceptance by end user;
- Document changes to inventory use and configuration.
Requirements:
- Ability to resolve Win10 & Win11 operating system errors;
- Excellent proven track record supporting clients in a financial environment;
- Network troubleshooting skills & knowledge required (intermediate);
- Proficient in Microsoft Office 365;
- Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
- Ideally candidate will have experience building and configuring images in SCCM although training will be provided;
- Experience troubleshooting or configuring Group Policy;
- Determine and recommend which products or services best fit the customers' needs;
- Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;
- Able to document support processes and procedures so they can be reused by support team;
- Minimum of 3 Years' experience in an IT Support Role;
- Ability to communicate technical information to non-technical audiences;
- Strong sense of customer service;
- Knowledge of Microsoft Active Directory;
- Knowledge of Citrix and SCCM;
- Microsoft Group Policy Objects experience;
- Good organizational skills;
- Excellent Verbal and Written Communication Skills;
- Ability to multitask;
- Team focused.
- Competitive salary and benefits package;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Insurance that are applied according to company policy;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Senior Deskside Technician in London employer: Stefanini EMEA
Stefanini Group is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. With competitive salaries, a comprehensive benefits package including private health schemes, and ample opportunities for professional development, employees are empowered to thrive in a dynamic IT environment. Join a multicultural team that values diversity and fosters personal growth, making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Deskside Technician in London
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Operating Systems and Office 365. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in onsite support and problem resolution. Prepare examples of past situations where you successfully resolved complex IT issues, as this will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since the role requires a customer-oriented approach, be ready to discuss how you've gone above and beyond to meet client needs in previous positions.
We think you need these skills to ace Senior Deskside Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Use keywords from the job description, such as 'troubleshooting', 'network devices', and 'customer-oriented'.
Craft a Strong Cover Letter:In your cover letter, express your passion for IT support and how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've resolved complex issues or improved customer satisfaction in previous roles.
Showcase Technical Skills:Clearly list your technical skills relevant to the position, such as Microsoft Operating System certifications, advanced MS Office 365 skills, and any scripting or coding abilities. This will demonstrate your capability to handle the technical demands of the role.
Highlight Soft Skills:Don't forget to mention your interpersonal skills and ability to work under pressure. The job requires a team player with good communication skills, so provide examples of how you've successfully collaborated with others in past positions.
How to prepare for a job interview at Stefanini EMEA
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Operating Systems, Office 365, and any scripting or coding skills you possess. Bring examples of how you've solved hardware and software issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves direct interaction with customers, highlight your customer service skills. Share specific instances where you exceeded customer expectations or resolved complex issues, showcasing your ability to maintain a positive attitude under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical thinking and problem-solving strategies. You might be asked to walk through a troubleshooting scenario, so think about how you would approach diagnosing and resolving an IT issue on-site.
✨Build Rapport with Interviewers
As a Senior Deskside Technician, you'll need to build trust quickly. Practice engaging with your interviewers by asking insightful questions about the team and company culture. This shows you're not just interested in the job, but also in being a part of their community.
